Member Support Associate
Lively
- New York, New York, United States
- New York, New York, United States
About
About the Role We’re looking for curious and excited Member Support Associates to help keep our customers happy. You will provide top‑notch customer service over the phone, email, and chat, ensuring accurate and timely support. No prior healthcare or finance experience is required; we’ll teach you everything you need to know.
Responsibilities
Work a full 8‑hour shift (10:30 AM–7 PM MT, Monday – Friday).
Maintain wired (DSL/Cable) internet connectivity with sufficient speed.
Provide customer support via phone, email, and chat during business hours.
Deliver accurate, timely information to resolve customer questions.
Simplify and solve complex tasks related to all Lively products.
Generate bug reports and manage data reconciliation tasks in Jira.
Skills & Experience
Adaptable and flexible, especially during high‑volume periods such as Open Enrollment and tax season.
Detail‑oriented with the ability to handle multiple tasks across diverse systems.
Strong written, verbal, and listening communication skills.
Passionate about customer service, demonstrating empathy and enthusiasm.
Calm under pressure, able to stay composed in heated situations.
Team player with a good sense of humor and a down‑to‑earth personality.
Bachelor’s degree preferred but not required.
Proficiency in both English and Spanish is a plus.
Compensation & Benefits Base salary: $22,000 – $28,000 USD per year (dependent on location and experience). We offer competitive salaries, stock options, comprehensive medical, dental, vision, life, and disability coverage, an HSA with employer contribution, FSA, paid parental leave, medical travel benefits, a 401(k) plan, flexible vacation policy, lifestyle spending accounts, and more.
Equal Employment Opportunity Lively Inc. is an equal opportunity employer. We do not discriminate on the basis of protected group status under any applicable law.
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Languages
- English
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