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Customer Support Lead Engineer
Ordo
- New York, New York, United States
- New York, New York, United States
About
Ordo is America’s fastest-growing school lunch program. To support our expansion, we’re seeking a Customer Support Lead Engineer to build an AI-first, modern support system designed for faster responses and less human work. As our first Customer Support Lead, you will be laying the foundation for how we support our school partners and address issues as they arise. You'll be part of the founding team, helping us manage a business that's already working and growing incredibly fast. Ultimately, you will ensure the success of our schools and our chefs. What we're looking for
Ordo is America’s fastest-growing school lunch program. To support our expansion, we’re seeking a Customer Support Lead Engineer to build an AI-first, modern support system designed for faster responses and & less human work. As our first Customer Support Lead, you will be laying the foundation for how we support our school partners and address issues as they arise. You'll be part of the founding team, helping us manage a business that's already working and growing incredibly fast. Ultimately, you will ensure the success of our schools and our chefs. What you’ll do
Build the customer support function into a place of trust, better than any one person or account manager Respond to escalations and priority support tickets As new issues arise, you’ll organize a response, categorize and triage appropriately, and automate what you’ve done to ensure it doesn’t happen again Manage our existing customer support team and run weekly meetings to communicate ticket resolutions, keep an eye on response rate and other important metrics, etc. Who you are
Previously led customer support at a venture-backed, early-stage startup before Not a firefighter necessarily, but someone who prevents fires and builds processes and protocols to address them AI-obsessed—your answer to problems should be to build systems and automations, not throw more people at it Not afraid to hop on a call with a school immediately to resolve an issue You’re a workhorse–every day is different and things happen, but you take it in stride Strong attention to detail and sound judgment Experience working in schools or serving schools is a plus About Us
Ordo is the fastest-growing school lunch program in America. Our goal is to bring fresh food to millions of students nationwide. Why Join Ordo?
Join a fast-growing startup working on feeding America’s families Backed by top investors including Accel, XYZ Ventures, and founders of Instacart & Clever 59M students in the US deserve better lunch; this is a $50B market Be part of a significant, impactful company that will be around forever Flexibility of working from home or anywhere in the world What to Expect
Generous stock options. 100% remote with unlimited PTO, with flexible work hours Small and close-knit team that gets things done. How to Apply
Just send us an email! Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Food and Beverage Services and Technology, Information and Media
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Languages
- English
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