Program Manager
PharmaCord LLC
- New York, New York, United States
- New York, New York, United States
About
When you join the team as a Program Manager, you will provide leadership to a team that compassionately delivers an exceptional experience to many patients per day, and you will serve as the program knowledge expert, consulting with our clients to optimize the impact of the program for continued patient support.
Key Responsibilities Operational Program Management
Understands client objectives and incorporates them into program service goals
Ensures that PharmaCord executes program services in compliance with contracted service levels
Accountable for management of client service request queue (both completion and work in progress)
Responsible for the implementation and ongoing management of client‑specific business rules
Proactively identifies opportunities for program improvements in scope of service and/or efficiency in the delivery of service
Evaluates data and provides actionable insights that drive the program forward consistent with client objectives
Monitors and provides weekly updates on items impacting program financial forecast
Prepares activity summary for the development and review of client monthly invoices
Team Selection, Hiring, Training and Development
Identifies talent for open positions including development of internal candidates to prepare for promotional opportunities
Partners with HR to ensure program staffing levels are achieved at all times
Works proactively with Human Resources to develop a steady pipeline of candidates
Drives training, development and retention of team
Client Support
Prepares, reviews, and analyzes client‑specific operational results
Primary responsibility for the preparation of client business review meetings with operational metrics and data insights
Point of contact for program/operational queries and issue resolution
Assures client reporting of Adverse Events / Product Complaint received are reported in accordance with client work instructions
All other duties as assigned
Qualifications
5+ years of experience in the healthcare industry is required
Bachelor’s degree is strongly preferred; Master’s degree is preferred
Previous personnel/team management experience is required; experience managing managers is a plus
Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
Previous experience leading customer service teams is a plus
Physical Demands & Work Environment
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
Although very minimal, flexibility to travel as needed is preferred.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Why Work for Valeris? We’re committed to supporting the well‑being and success of our team members. As part of our organization, full‑time employees can expect:
Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Additional health support, including telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company‑paid Short‑Term Disability coverage, with the option to purchase Long‑Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO) and Sick Leave to support work‑life balance
Opportunities for advancement in a company that supports personal and professional growth
A challenging, stimulating work environment that encourages new ideas
Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
A mission‑driven, inclusive culture where your work makes a meaningful impact
Our Commitment to Equal Opportunity At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal‑opportunity employer.
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Languages
- English
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