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Client Operations Manager
Pavago
- New York, New York, United States
- New York, New York, United States
About
Position Type:
Full-Time, Remote
Working Hours:
U.S. Business Hours About the Role
We’re hiring a
Client Operations Manager
to own
client delivery, execution tracking, and operational workflows
across multiple accounts. This is a
high-ownership, execution-driven role
where you will: Manage client communication and expectations Drive accountability across teams Ensure consistent delivery and progress Build systems that eliminate operational gaps Your goal:
keep clients moving forward without founder involvement in day-to-day operations. What You’ll Own
Client Operations & Communication
Serve as the
primary point of contact
for clients Manage communication across:
WhatsApp Slack Google Workspace
Run regular check-ins to track:
Progress Commitments Blockers
Maintain
clear, structured communication across all stakeholders Delivery & Execution Management
Maintain a
live tracker for all client workstreams Ensure all deliverables are completed
on time Identify and drive the
top 2–3 priorities per client each week Proactively flag risks and resolve execution gaps Step in to
unblock teams and maintain momentum Workflow & Process Optimization
Build and improve:
SOPs Workflows Operational systems
Identify inefficiencies and implement structured solutions Create automations for:
Reporting Tracking Notifications
Leverage AI tools to improve speed and execution Team Coordination & Accountability
Align cross-functional teams on:
Timelines Deliverables Outcomes
Hold teams accountable while maintaining strong relationships Identify bottlenecks early and resolve them proactively Hiring Support (As Needed)
Assist with:
CV screening Initial candidate evaluations
Provide structured recommendations for hiring decisions What Makes You a Great Fit
Execution-focused with strong operational discipline Highly organized with exceptional follow-through Strong communicator who can confidently manage clients Comfortable working in
fast-paced, scaling environments Problem-solver who proactively removes blockers Systems thinker who builds structure where none exists Requirements
3–5 years experience in:
Operations Project management Chief of Staff Account management
Proven experience managing:
Multiple clients or workstreams simultaneously
Hands-on experience building:
Workflows SOPs Real operational systems
Strong client-facing communication skills High ownership, accountability, and attention to detail Nice to Have
Experience contributing to
company growth or scaling operations Experience with automation tools:
Zapier Make Airtable Notion
Exposure to AI-native tools:
n8n or similar
Background in startups or high-growth environments Tools & Tech
Slack / WhatsApp / Google Workspace Notion / Airtable / ClickUp (or similar) Zapier / Make / n8n AI tools for automation and workflows What Success Looks Like
Minimal founder involvement in day-to-day operations Consistent, on-time delivery across all client accounts Clear, scalable operational systems in place Improved client performance and measurable growth High client satisfaction and retention Interview Process
Initial Screening Call Recruiter Interview Final Interview Offer & Onboarding Apply Now
If you’re an
operations-driven leader who thrives on execution, accountability, and building scalable systems , we’d love to hear from you. Apply now and take ownership of client delivery at scale.
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Languages
- English
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