Remote -Technical Support & Sales RepresentativesTeleperformance USA • New York, New York, United States
Remote -Technical Support & Sales Representatives
Teleperformance USA
- New York, New York, United States
- New York, New York, United States
About
About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
TP and You Through a balanced high‑tech and high‑touch approach blended with deep industry and geographic expertise, we make people’s lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we are inspired to deliver only the best in everything we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
At this time, TP can only offer employment to individuals located in the following states: AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
Your Responsibilities As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.
Provide front line, first level technical assistance for consumers
Assist with product recommendations and sales inquiries
Support client‑specific high‑speed internet services delivering an exceptional customer experience
Resolve technical problems within a fast‑paced, customer‑facing environment
Troubleshoot and resolve issues with client service and/or device specific issues including internet connectivity and performance troubleshooting
Support customer needs related to client‑specific high‑speed internet services and/or devices including troubleshooting, triage, and additional resolution techniques
Deliver in‑scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration
Demonstrate advanced product knowledge and the ability to solve customer issues
Resolve customer issues on the first call as frequently as possible
Open and manage trouble ticket system for user issues, data network, OS issues
Maintain patience, courtesy and friendliness with customers at all times
Demonstrate a positive attitude
Address and solve technical problems in a timely manner and complete all work assignments within expected time frames
Adhere to all work schedule assignments
Abide by and support management directives and adhere to all TP policies
Qualifications
High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and have general knowledge of Windows‑based systems
Customer service and/or sales experience preferred
Key Competencies
Process Excellence:
Demonstrate commitment to following established procedures and be customer service driven
Collaboration:
Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
Communication:
Outstanding communication, listening, and analytical skills
Organizational Skills:
Strong organizational and problem‑solving skills
Emotional Intelligence:
Ability to prioritize tasks and work well under pressure while remaining focused
Open‑Mindedness:
Open‑mind approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
Critical Thinking:
Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision‑making
Solution‑Oriented:
Proactive approach to problem‑solving with a focus on creating a positive customer experience
Work from Home Requirements
Internet Requirements:
Minimum subscribed download rate equal or exceeds 25.0 Mbps
Minimum subscribed upload rate equal or exceeds 10.0 Mbps
ISP must have no packet loss and ping under 30ms
Internet connections cannot be satellite, mobile data (5G, 4G, 3G hotspots), P2P or VPN
Proof of internet details required
Clean and quiet workspace
Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work‑life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
EOE/Disability/Vets Equal Opportunity Employer. Disabilities and veterans are encouraged to apply.
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Languages
- English
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