About
Upstart’s Servicing Analytics team partners closely with Operations, Product, and leadership teams to improve borrower outcomes and operational effectiveness across the servicing lifecycle. The team combines deep business understanding with analytical rigor to drive strategy, operational insights, experimentation, and scalable reporting solutions. As a Staff Data Analyst at Upstart, you will serve as a strategic analytics partner to Operations and Product leaders, helping shape servicing strategy through data-driven insights and scalable reporting solutions. You will work across ambiguous and evolving business problems, independently identifying opportunities, diagnosing trends, and influencing decision-making with clear analytical recommendations. How you’ll make an impact
Partner with Operations, Product Management, and leadership teams to define success metrics, evaluate operational performance, and influence servicing strategy through data-driven insights Build and maintain scalable dashboards, reporting frameworks, and business review materials that enable self-service analytics across Operations teams Diagnose changes in borrower and operational performance metrics by conducting root cause analyses and identifying actionable recommendations Lead analytical support for product experiments and operational initiatives, including measurement design, performance evaluation, and strategic recommendations Identify opportunities to improve operational efficiency and borrower outcomes by connecting insights across servicing workflows, agent performance, and payment behaviors Translate complex analytical findings into clear business narratives for senior stakeholders, including regular presentations to leadership audiences Minimum Qualifications
Bachelor’s degree in Analytics, Engineering, Mathematics, Statistics, or a related field (or its equivalent) plus 6 years of experience 8+ years of experience in data analytics, business analytics, or a related analytical function supporting business operations or product organizations Advanced SQL experience, including building complex queries and transforming large datasets for analytical and reporting use cases Experience building dashboards and automated reporting solutions using BI tools such as Tableau, Looker, or similar platforms Experience conducting root cause analysis, defining performance metrics, and delivering data-driven recommendations to cross-functional stakeholders Preferred Qualifications
Knowledge of consumer lending, servicing operations, collections, or other financial services domains Experience supporting product experiments, operational experimentation, or A/B testing initiatives Ability to navigate ambiguous business problems and independently prioritize analytical opportunities with measurable impact Skilled in communicating analytical insights and business trends to senior leadership audiences Experience leveraging AI-enabled tools or automation techniques to improve reporting workflows, analysis, or operational efficiency Position location: Remote Travel requirements: As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. LI-REMOTE LI-MidSenior Compensation and Benefits
Salary ranges and benefits are regionally determined. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location and job-related skills, experience, and education. In addition, Upstart provides target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated Base Salary Range: $157,000 - $217,500 USD Canada | Remote - Anticipated Base Salary Range: $140,300 - $175,000 USD What yourely love Upstart is an Equal Opportunity Employer. If you require reasonable accommodation in completing an application, interviewing, or any pre-employment testing, please email candidate_accommodations@upstart.com. For more information, visit the candidate privacy policy at https://www.upstart.com/candidate_privacy_policy.
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Languages
- English
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