Restaurant Operations Manager

Fresh Kitchen

Orlando, Florida, United States

Orlando, Florida, United States

About

OWN THE GUEST EXPERIENCE. BUILD THE TEAM. DRIVE THE SHIFT.ABOUT FRESH KITCHENFresh Kitchen is redefining what "fast food" can be: real food, made from scratch, with ingredients and standards you can feel good about. That means 100% pure olive oil (no seed oils), hand-cut veggies, antibiotic- & hormone-free meats, responsibly sourced seafood and 100% gluten-free recipes. We call it Good Food Forever.Our vision is big: 100 remarkable restaurants by 2034. We're building a brand that's as serious about people and culture as we are about food quality and performance, and we're looking for leaders who want to build something that lasts.WE ARE CURRENTLY HIRING FOR OUR LAKE MARY LOCATIONTHE ROLEAs a Restaurant Operations Manager you are the primary leader of the front-of-house/ general operations experience and accountable for:Guest Experience (hospitality, speed, cleanliness, energy, recovery)Shift Execution (shift leadership, order flow, accuracy, coordination)Digital + Off-Premise (online orders, pickup experience, catering support)People + Culture (coaching, accountability, engagement, bench strength)FOH Labor + Deployment (smart schedules, right people in the right places)You're not a "stand in the corner and supervise" manager. You're visible, hands-on, and coaching in real time. You are a hospitality trend setter and make sure guests feel welcomed, cared for, and excited to come back.You report to the Managing Partner and partner closely with the Culinary Operations Manager to keep FOH and BOH aligned, especially during peak volume and high online ordering/catering demand.WHAT GREAT LOOKS LIKEYou own the full guest journey, entry to exit, and you make it feel fast, friendly, and on brand.Flow, friendliness, speed, cleanliness, and energy are consistently strongDining room, beverage station, expo, entry, and pickup areas stay guest-ready all shiftPeak periods feel controlled: you set the pace, direct traffic, and protect hospitalityGuest issues are handled with empathy + urgency + ownership (fix it fast, make it right)Guest feedback becomes coaching, recognition, and visible improvementThe environment is clean, welcoming, and consistent (presentation, signage, vibe)You Build a High Performing FOH Team. You build a connected culture through real-time leadership, standards stay high and the team stays connected.Hiring, onboarding, and training are strong in partnership with the Managing PartnerBench strength is growing - you identify potential and develop future leadersAccountability + positivity + urgency show up consistentlyYou treat online ordering and pickup as part of our experience - not a side task.Online orders are accurate, fast, and consistent with the in-store experiencePickup flow is smooth and organizedYou balance digital + in-store volume to protect quality, speed, and the guest experienceYou use feedback trends to tighten execution and elevate the teamCatering/large orders get proactive communication and clean handoffsYou run shifts with confidence, keep standards tight, and look to improve efficiencies.You can run a shift independently, calm, clear, and in controlYou are deeply connected to our food and know how to spot issues and make food callsSchedules and deployment set the team up to win (right people, right places, right pace)Food safety, cleanliness, and brand standards are met every dayFOH and BOH stay aligned through tight handoffs and clear communication during peakYou spot bottlenecks (speed of service, layout, order flow) and drive improvementsOUR LEADERSHIP VIBEHigh standards + high heart. You lead with care and accountability through our values.Coach in the moment and remain calm under pressure.You care about the details. You protect the brand through consistent execution.You bring pace and positivity.The team learns from you.RECIPE FOR SUCCESS4+ years management experience in a high-volume restaurant environmentStrong Restaurant/ Operational leadership with a real passion for hospitality and foodWillingness to Learn our Kitchen: Strong food palate and confidence making food calls/coaching on quality as neededExperience in a food-focused operation with high standardsProven ability to coach, develop, and hold teams accountableComfortable leading in a fast-paced, high-energy environmentStrong communication and problem-solving skillsAbility to work a flexible schedule (nights, weekends, holidays)ServSafe certified (or willingness to obtain)Must pass background checkPhysical Requirements: must be able to stand/walk 8–10 hours per shift and work in varying temperatures.WHY PEOPLE STAYREALLY GOOD COMPENSATION
Salary ranges from $65k-$75kBENEFITS AffordableGroup health, vision and dental Plans + a 401(k) matchA REAL CAREER PATH Peopledevelopment is intentional - we invest in leaders who want to grow with usFREE FOOD | Your FK meals are on usCULTURE | Values driven company that is good to peopleHOLLA-DAYS | Closed for 9 holidays, so you can enjoy time with family and friendsWORK-LIFE BALANCE | Progressive PTO + balanced schedules, including our commitment to not exceed a 50-hour workweek.A VIBEY BRAND Food you're proud to serve and a brand you feel good to repSeniority LevelMid-Senior levelIndustryRestaurantsEmployment TypeFull-timeJob FunctionsManagementSkillsFood and Beverage OperationsFood SafetyLeadershipTrainingOperationsGuest ExperienceCoachingCommunicationRestaurant OperationsProblem Solving

Orlando, Florida, United States

Languages

English

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