About
The Role The Implementation Manager for the ACT Core solution is responsible for leading and coordinating all phases of client onboarding and data implementation for WTW’s Analytic Solutions Core offering. This role serves as the central point of coordination between WTW Client Service Teams (CSTs), clients, Cedar Gate/Data Warehouse Vendor (DWV), and carriers/data sources.
The Implementation Manager ensures all intake steps, contracting documents, data requests, and validation activities are completed accurately and on schedule. This person must bring strong project management capability, a deep understanding of employer healthcare plans, and fluency in data structures and account hierarchies to guide clients from eligibility confirmation through ACT platform go‑live.
This role is essential in ensuring high‑quality, timely implementations that enable strong analytics delivery and ongoing client satisfaction.
Qualifications
Strong understanding of employer health plans, including eligibility, medical and pharmacy claims, and healthcare plan management components.
Experience working with account structures, hierarchies, and levels of aggregation.
Comfortable interpreting data files, data quality reports, and validation outputs.
Ability to manage and oversee negotiations of legal agreement requirements (NDA, PHI forms, Data releases) with clients, carriers, and vendor partners.
Familiarity with data warehousing concepts or healthcare analytics platforms (Cedar Gate experience is a strong plus).
3–7+ years of experience managing complex implementations, ideally in health & benefits, data analytics, or vendor onboarding, ideally gained in a benefit consulting/brokerage firm, commercial data warehouse company or reporting function of an insurance company.
Ability to coordinate across multiple teams, clients, WTW, Client Service teams, carriers, and technical vendors.
Excellent organizational skills, with a strong ability to track parallel workflows and dependencies.
Skilled in managing deadlines, anticipating risks, and driving issues to resolution.
Clear written and verbal communication skills with both technical and non‑technical stakeholders.
Ability to guide clients and internal partners through detailed processes and requirements.
Strong relationship‑building skills, with a service‑oriented mindset.
Strong attention to detail and high accountability for accuracy in documentation and data‑related processes.
Ability to work independently while also serving as a cross‑functional integrator.
Excellent Microsoft Office skills, particularly in Excel, Outlook, PowerPoint, and Power BI.
Bachelor’s degree required, preferably with significant quantitative coursework.
State Life and Health license required within 90 days of joining.
Note: Employment-based non‑immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
Compensation and Benefits Base salary range for this role is $90,000.00 – $120,000.00 USD annually. The role is also eligible for an annual short‑term incentive bonus.
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program).
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short‑Term Disability, Long‑Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles).
Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non‑qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.
Compensation may vary for different individuals in the same role based on several factors, including location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
EOE, including disability/vets Equal Opportunity Employer. We welcome candidates of all backgrounds.
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Languages
- English
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