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About
Mandatory Skills
Preferred: CompTIA A+ or equivalent
Customer-centric. Attention to detail, strong communication skills
Passionate about technology • Ability to lift and move hardware
Strong knowledge of Windows 10, Windows 11, Microsoft Office Products
Familiarity with desktops, laptops, mobile devices, printers, ups or other devices
Working experience with Active Directory, MDMs, ITIL Service Management and ticketing systems
Must be able to work onsite along with OT that may be required at times
Years of Experience Required -
3-5 Years
Job Description
The Employee Technology Experience Technician II is responsible for providing a broad scope of operational support which includes installs, moves, add, and change (IMAC) requests supporting the Desktop IT infrastructure in both office, lab and warehouse environments. Employee Technology Experience Technicians also support events.
HOW YOU'LL MAKE AN IMPACT:
Provides service and user support during maintenance checks or dispatches
Diagnoses errors or technical problems and determine proper solutions
Produces timely and detailed service reports
Collects and analyzes performance data to provide technical assistance
Provides technology support as needed for events
Ties workflow to schedule
Accurately documents solutions related to complex issues
Creates workaround procedures when standard procedures have failed and ensures issues are resolved
Troubleshoots and develops technical solutions related to software and setup errors for engineers, technicians, and customers
Builds positive relationships with customers
TEAM DYNAMICS:
Will collaborate closely with both onsite team members and remote colleagues across additional HLF Locations
QUALIFICATIONS FOR SUCCESS:
(Skills, background, and experience required for success)
Education
Bachelor's in information technology or additional 4 years experience in lieu of degree Experience
3 years Skills/Certifications
Languages
- English
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