Call Center Representative

At West Coast University, we share a passion for students and transforming healthcare education! As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship. As a part of this team, you will guide students to do more than change their own lives - you will help change the lives of every patient they care for throughout their career.

You will make an impact by:

• Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives.
• Receive and screen inbound calls for both American Career College and West Coast University. Route them to appropriate departments or individuals at the campuses, take detailed/accurate messages and forward accordingly.
• Follow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.),