Service Supervisor

The Service Supervisor supports front?end operations by overseeing daily customer service activities, ensuring efficient checkout performance, and maintaining company standards for service, accuracy, and professionalism. This role leads associates on the sales floor and front end while supporting store leadership.

Key Responsibilities:

• Supervise daily front?end operations, including registers, customer service desk, and courtesy clerks
• Ensure fast, friendly, and accurate customer checkout experiences
• Monitor register activity, cash handling, and service desk transactions for accuracy
• Address customer questions, concerns, and service issues promptly and professionally
• Support execution of promotions, loyalty programs, and service initiatives
• Maintain front?end cleanliness, organization, and operational readiness

Leadership & Team Support:

• Train, coach, and support front?end associates in service standards and procedures
• Assign breaks, lunches, and daily tasks to ensure proper coverage
• Monitor performance and provide real?time feedback and guidance
• Enforce attendance, appearance, and behavior standards consistently
• Step in as front?end lead in the absence of service management

Operational & Cash Handling Standards:

• Ensure compliance with cash control, loss prevention, and accountability procedures
• Verify proper use of registers, SCOs, service desk systems, and equipment
• Assist with balancing tills, reporting discrepancies, and resolving issues
• Follow all company policies, labor guidelines, and safety procedures

Customer Experience:

• Promote a positive, welcoming environment for customers
• Lead by example in providing courteous, solutions?focused service
• Support special customer needs, refunds, exchanges, and service recovery

Qualifications:

• Previous retail or customer service experience preferred
• Supervisory or lead experience a plus
• Strong communication, organization, and problem?solving skills
• Ability to work flexible schedules, including weekends and holidays
• Ability to stand for extended periods and assist with front?end tasks

Working Conditions:

• Front?end retail environment with continuous customer interaction
• Fast?paced role requiring multitasking and attention to detail

About Us:

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.