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Customer Service AssociateCrossCountry Mortgage • Hoboken, New Jersey, United States
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Customer Service Associate

CrossCountry Mortgage
  • US
    Hoboken, New Jersey, United States
  • US
    Hoboken, New Jersey, United States
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About

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.Compensation:

60000 - 80000 yearly


Responsibilities:
  • Respond to customer inquiries, product and service questions, and customer complaints
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
  • Regularly meet with sales lead to receive the newest service and product knowledge
  • Find patterns in customer complaints and bring them to the team for improvement
  • Keep track of customer accounts and make updates with new
  • Hoboken, New Jersey, United States

Languages

  • English
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