About
Location - Plano / Texas
Only W2
No C2C
USC/GC?/ TN Visa only
7+ years
Role summary: Run onboarding as a service—intake, SLAs, playbooks, training, and adoption metrics—so app teams can onboard predictably.
Key responsibilities
• Define service catalog items (what’s offered, inputs/outputs, SLAs, support boundaries).
• Build and maintain onboarding playbooks, templates, knowledge base, and training/office hours.
• Operate intake/triage and manage demand vs capacity with transparent prioritization.
• Track adoption and performance metrics; drive continuous improvement.
Required qualifications
• Experience running technical enablement/services in a platform program.
• Strong stakeholder management across engineering, risk/compliance, and app teams.
Success measures
• Higher self-service success rate; fewer escalations; improved onboarding satisfaction and throughput.
no
Languages
- English
Notice for Users
This job comes from a TieTalent partner platform. Click "Apply Now" to submit your application directly on their site.