About
re Resources has immediate, long term contract job opportunities for Desktop Support Technicians with a major organization in Orlando, FL.
****
COMPLETELY CLEAR BACKGROUND CHECK HISTORY & VALID DRIVERS LICENSE REQUIRED.
****
We are looking for Desktop Support candidates with Call-Center experience and great customer service. The position starts at Monday- Friday, with a month of training from 8-5pm. After training, need to be flexible to work whatever shift needed, and we are a 24-hour a day operation. Primary 8 hour work shifts are between 7am-6pm, second shift from 4pm to 12am and third shift from 12am to 8am. After training, primary shifts can be worked Hybrid. We rotate staff off the phones to work in the field depending on the work volume.
Location:
Hybrid – 3 Days Onsite / 2 Days Remote (Post-Training)
Schedule:
Site operates 24x7 | 8-Hour Shift Between 7:00 AM – 6:00 PM is typical
Training:
4 Weeks, Onsite, 8:00 AM – 5:00 PM
Experience with A+ computer certification, Microsoft certifications, CCNA and or experience with desktop imaging or scripting preferred.
Position Overview:
We are seeking a Desktop Technician for our level 2 Helpdesk with strong desktop support experience, a customer-first mindset, and a background in call center or high-volume support environments. The ideal candidate thrives in fast-paced settings, resolves technical issues efficiently, and focuses on first call resolution to minimize downtime and improve user satisfaction.
Key Responsibilities:
Receive incoming calls and provide Level 2 technical support via phone, email, and remote access tools.
Resolve hardware, software, and connectivity issues for end users on first contact whenever possible.
Document incidents and service requests with clear, concise, and complete information.
Escalate complex or unresolved issues to appropriate internal teams.
Maintain excellent communication and service etiquette, ensuring a positive customer experience.
Collaborate with internal IT staff to identify recurring issues and propose solutions for knowledge base improvements.
Requirements:
2+ years of Helpdesk/Desktop Support experience, preferably in a call center or high-volume environment.
Strong troubleshooting skills with Windows OS, Microsoft Office Suite, printers, and basic networking.
Proven ability to prioritize tasks and resolve issues on first contact.
Excellent written and verbal communication skills.
Customer-focused with a professional and courteous demeanor.
Familiarity with ITSM platforms (specifically ServiceNow) is a plus.
A+ or similar certification preferred.
Work Environment:
This is a full-time, position with work hours scheduled typically within a in a 7:00 AM – 6:00 PM window.
Open availability is needed as ultimately; shifts can fall anywhere within the 24x7 operating hours depending on the needs of the site.
Initial 4-week training is onsite, Monday–Friday, 8:00 AM – 5:00 PM.
After successful training, eligible employees may work remotely up to two days per week (subject to management discretion and performance).
No field work required – however, team members may be invited to participate in shadowing sessions with the Desktop Support department for cross-training and career development.
Don't delay. Join the Software Resources team today!
Software Resources specializes in connecting talented IT professionals with challenging job opportunities that transform jobs into careers.
To meet our clients' hiring needs, we continuously source talented IT Professionals with all levels of expertise and in all disciplines. We offer world class major medical, dental and vision benefits, 401(k) with match, short term disability, Life Insurance and AD&D. You, our future employees, can make a tremendous difference to our company and our clients. Please apply to this job and experience the Software Resources difference. You can view all of our jobs at
ALERT
: Spoofing Scam Advisory
Software Resources has been targeted by spoofing attacks. Scammers impersonating our employees may contact you with fake job offers, asking for personal information. Unfortunately, we cannot completely prevent these fraudulent activities.
Stay Protected
: Verify any communication claiming to be from Software Resources. For your safety, directly confirm the legitimacy of any
job offer
or
inquiry
by calling us at 407-515-6020. Do not respond to unsolicited requests without verification.
We value our integrity and urge you not to fall victim to these scams. Always verify by calling us directly at 407-515-6020.
Languages
- English
Notice for Users
This job comes from a TieTalent partner platform. Click "Apply Now" to submit your application directly on their site.