Customer Support Representative
School Result
- New York, New York, United States
- New York, New York, United States
About
Customer Support Representative
to deliver exceptional service to its diverse client base. This is a full-time, remote role offering competitive pay and the opportunity to grow within a fast-paced, student-focused environment.
Job Title:
Customer Support Representative
Company:
Southern New Hampshire University
Location:
Remote (United States)
Contract Type:
Full-Time
Benefits:
Work-from-home flexibility
Role Overview As the frontline ambassador for SNHU, you will respond to inquiries, resolve issues, and foster positive relationships with students and clients. This role requires strong communication skills, problem-solving abilities, and enthusiasm for helping others.
Key Responsibilities
Respond promptly to customer inquiries via phone, email, or chat (including bilingual support)
Provide accurate information about products, services, and policies
Conduct outbound calling campaigns to follow up with clients, gather feedback, or promote offerings
Manage customer data entry in CRM systems and maintain detailed records
Assist customers with troubleshooting, transactions, and complaint resolution
Demonstrate excellent phone etiquette and build rapport with clients
Collaborate with team members to improve processes and enhance service quality
Candidate Requirements
Previous experience in call center or customer support roles
Strong communication and interpersonal skills
Proficiency in Microsoft Office (Word, Excel) and data entry tools
Ability to handle outbound calling campaigns professionally
Analytical skills to identify customer needs and suggest solutions
Preferred
Bilingual abilities (English + another language)
Sales or upselling experience
Familiarity with cash handling or transaction processing
Competitive salary ($40K–$60K/year)
Remote work flexibility
Supportive team environment with opportunities for skill development
Why Join SNHU?
Be part of a vibrant, mission-driven team dedicated to student success
Gain valuable experience in customer service and client engagement
Work remotely while contributing to a nationally recognized university
How to Apply Apply via SNHU’s careers portal. Submit your CV highlighting your customer support experience, bilingual skills, and ability to thrive in a fast-paced environment.
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Languages
- English
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