Customer Service Representative-Fully RemoteADF Medical • Kansas City, Missouri, United States
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Customer Service Representative-Fully Remote
ADF Medical
- Kansas City, Missouri, United States
- Kansas City, Missouri, United States
About
We're hiring a dedicated and enthusiastic
Fully Remote Customer Service Representative
to deliver outstanding support to our patients and clients from anywhere. If you're a great communicator with a caring attitude and a passion for helping people — we want you on our team.
Role:
Customer Service Representative (Fully Remote)
Department:
Customer Support & Patient Services
Location:
Fully Remote
Type:
Full-Time / Part-Time
What You'll Do:
Handle patient and client inquiries via phone, email, and chat channels.
Provide accurate and helpful information on services, appointments, billing, and general support.
Resolve customer concerns and complaints with empathy and professionalism.
Document all interactions accurately in our CRM and support systems.
Follow up with patients and clients to ensure full resolution and satisfaction.
Escalate complex or sensitive issues to the appropriate department promptly.
Maintain strict patient confidentiality in accordance with HIPAA guidelines.
Meet and exceed customer satisfaction targets and service quality standards.
Benefits What We Offer:
Competitive pay
Health, dental & vision benefits (full-time employees)
Paid time off & paid holidays
Flexible scheduling options
100% remote — work from anywhere
Supportive and collaborative remote team environment
Career growth and advancement opportunities within ADF Medical Services
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Languages
- English
Notice for Users
This job was posted by one of our partners. You can view the original job source here.