Representative II, Customer Service Operations SpecialistCardinal Health • Dover, Delaware, United States
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Representative II, Customer Service Operations Specialist
Cardinal Health
- Dover, Delaware, United States
- Dover, Delaware, United States
About
Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem‑solving, research and problem/dispute resolution.
Job Summary The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non‑routine orders, such as product samples, and ensures that special requirements are included in an order.
Responsibilities
Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed.
Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on‑hold, back order and high priority statuses.
Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues.
Coordinates with a variety of internal stakeholders, including Planners and externally‑facing Customer Service Representatives, regarding customer issues.
For international shipping and in cases of special order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders.
Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples.
Qualifications
1-3 years of experience, preferred
High School Diploma, GED or equivalent work experience, preferred
Bilingual preferred
What is expected of you and others at this level
Applies acquired job skills and company policies and procedures to complete standard tasks
Works on routine assignments that require basic problem resolution
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Consults with supervisor or senior peers on complex and unusual problems Anticipated hourly range $15.75 per hour – $18.50 per hour
Bonus eligible No
Benefits Cardinal Health offers a wide variety of benefits and programs to support health and well‑being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long‑term disability coverage
Work‑Life resources
Paid parental leave
Healthy lifestyle programs
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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Languages
- English
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