Field Service Engineer
Avante Health Solutions
- Detroit, Michigan, United States
- Detroit, Michigan, United States
About
Position:
Field Service Engineer
Location:
Detroit, MI
Job Id:
878
# of Openings:
1
The Field Service Engineer (FSE) provides frontline support by resolving customers' concerns and issues through technical expertise and troubleshooting. The FSE inspects, troubleshoots, repairs, calibrates, and verifies the performance of complex imaging equipment while providing regular communications to Avante Health Solutions team members and customers. This position responds to and resolves all service-related issues primarily within an assigned territory and requires timely travel to the customer site. The FSE position is remote with no requirement for daily or regular attendance at an Avante office. This is a work-from-home dispatched position.
The identification of Essential Job Functions does not display an exhaustive list of duties, nor does it restrict related work that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Functions & Responsibilities
Serves as primary onsite support engineer for all customers within the assigned territory for contract, warranty, and billable service calls; provides back-up onsite support in other territories as necessary
Communicates with Service Support team to receive and provide detailed follow-up information regarding new service calls, follows up on open calls, and brings issues to closure
Ensures company values are upheld in all customer communications and the highest level of customer service is provided; represents Avante in a professional and positive manner
Uses critical thinking to resolve issues within defined procedures to identify appropriate action to repair equipment rapidly and accurately
Consults by phone, Teams, and e-mail with Regional Service Director, Area Service Manager, and technical staff to communicate information regarding system troubleshooting, diagnosing the problem, and determining best practice to resolve issues
Travels to customer sites to diagnose and repair system failures, provides routine Preventive Maintenance (PM) services, and performs other duties as required by contract or leadership direction
Resolves system and component issues by reloading software and replacing hardware to maximize equipment performance to OEM specifications
Generates system sales leads and communicates those leads back to the sales team
Trains and disseminates knowledge to the organization regarding equipment
Participates in the on-call rotation schedule for after-hours technical support calls
Complies with policies, guidelines, and regulatory requirements per ISO:13485 2016 standards and the Company's Quality Management System
Accepts the FSE role and travel by all modes, following the chain of command
Demonstrates a passion for servicing and learning new technologies, including training opportunities in Avante-supported modalities and system models
Identifies opportunities to improve processes and offers applications and solutions to promote optimal efficiency
Works professionally with all levels within the organization
Adheres to all company employment policies and safe practices
Performs other duties as assigned
Qualifications & Experience
Associate degree in biomedical, electrical/electronics, or computer engineering technology; military training; or equivalent combination of education and experience
2 to 4 years of ultrasound and/or medical diagnostic imaging troubleshooting and repair experience required
Above-average troubleshooting knowledge of any combination of multi-OEM/multi-modality
Knowledge, Skills & Abilities
General: Strong analytical and problem-solving skills; excellent communication; ability to work in a team; high accuracy and attention to detail; strong time-management and organizational skills; dependable and ethical work conduct
Technical: Knowledge of oncology and/or diagnostic imaging equipment; ability to follow written technical directions; proficiency with MS Office (Outlook, Word, Excel, Teams) and ERP software
Communication: Ability to read and interpret safety rules and operating manuals; ability to write and speak effectively with customers and employees
Math & Reasoning: Ability to define problems, collect data, and draw valid conclusions; ability to manage multiple projects and adapt to change
Physical & Environmental Elements
Physical Demands: Ability to bend, crouch, kneel, climb, and maneuver; capacity to reach with hands and arms; ability to lift up to 100 lbs; good vision and dexterity
Work Environment: Primarily remote with customer-site visits; exposure to hospital environments and medical equipment; potential exposure to high voltages, RF, and other hazardous conditions
Special Requirements
Travel to customer sites will include 50-75 percent of work; valid driver’s license, passport, and acceptable Motor Vehicle Record required
Willingness to travel by all modes of transportation as needed
Equal Opportunity & Inclusion Avante Health Solutions is an Equal Opportunity Employer; we promote a diverse workforce and do not discriminate. If assistance or an accommodation due to a disability is needed, please discuss with the hiring manager.
Compensation Pay Range:
$80,000 - $100,000 per year
How to Apply: Apply for this Position | Apply with Indeed
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Languages
- English
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