Client Experience Assistant Legal Project ManagerDavis Wright Tremaine • Bellevue, Washington, United States
Client Experience Assistant Legal Project Manager
Davis Wright Tremaine
- Bellevue, Washington, United States
- Bellevue, Washington, United States
About
Client Experience Assistant Legal Project Manager
to join our team in our
Seattle ,
Portland ,
San Francisco
or
Los Angeles
offices. This position offers the flexibility to be fully remote while working within reasonable commuting distance from any of our offices.
The Assistant Legal Project Manager provides essential support for client project teams by assisting with matter management, coordinating administrative and operational processes, and serving as a liaison between attorneys, staff, and firm departments. Responsibilities include supporting reporting efforts, helping to maintain technology tools and knowledge management resources, and contributing to the overall efficiency of client service delivery. The role requires attention to detail, strong organizational and communication skills, and the ability to manage multiple tasks in a professional services environment.
On a typical day:
The Client Experience (CX) Team augments the traditional legal services provided to clients through proactive communication, actionable reporting, and operational support. The Assistant Legal Project Manager will:
Support attorneys and staff on high-volume matters to ensure deadlines and client service expectations are met.
Assist with the implementation of processes, technologies, and tools that improve efficiency and service delivery.
Contribute to the development and upkeep of knowledge management resources, templates, and reference guides.
Collect and organize data to support reporting on matter activity, staffing, and other client needs.
Learn and use legal project management tools and other technology platforms to create efficiencies.
Provide onboarding assistance for new personnel joining client projects.
The CX Team is responsible for managing numerous requests that affect the firm's legal teams, the client's legal operations team, and corresponding success metrics, requiring deft management of time and resources. The Assistant Legal Project Manager will:
Coordinate with client teams and develop familiarity with legal concepts and terminology relevant to supported workstreams.
Assist in defining project scope, deliverables, and timelines in collaboration with program leadership.
Track matter activity, budgets, and project progress under the guidance of project leads.
Provide administrative and task management support to ensure accountability across client teams.
Support the rollout of process improvements and participate in attorney training and coaching sessions.
Help prepare materials and reports to support performance tracking and client reporting.
Coordinate updates to client‑facing matter management sites and assist with data accuracy.
The CX Team is tasked with improving the efficiency and financial success of high-volume matters. The Assistant Legal Project Manager will:
Develop a basic understanding of law firm economics, billing, and matter types.
Assist in collecting, organizing, and analyzing financial data for review by program leadership.
Help track budgets, forecasts, and resource utilization, escalating issues as needed.
Support the preparation of reports on financial performance and operational trends for attorneys and clients.
Understanding how and when to communicate with our clients helps build trust and strengthens the relationship. The Assistant Legal Project Manager will:
Serve as a point of contact for internal stakeholders and assist with client inquiries under the direction of program leadership.
Help coordinate communications between attorneys, staff, and client teams.
Prepare agendas, take notes, and support follow‑up for business review and client meetings.
Assist in the preparation of client‑facing reports, presentations, and other deliverables.
Join us if you have:
GED or High School Diploma or 4+ years’ experience in legal services or other professional services industry OR
Bachelor’s Degree and 2+ years’ experience in legal services or other professional services industry required; Paralegal certificate preferred
Familiarity with project management principles and/or process improvement methodologies
Ability to manage multiple priorities with attention to detail
Strong organizational, problem‑solving skills and ability to pivot quickly and effectively in changing environments, with a focus on how we can provide a solution and not the reasons we cannot
Strong interpersonal, and communication skills in English and the ability to effectively communicate, both verbal and written, with all levels of a professional services organization
Experience working collaboratively in a fast‑paced, service‑oriented environment
Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, and SharePoint required
Familiarity with analytics tools (e.g., Power BI) preferred
Willingness to learn new technologies quickly and apply them effectively
Availability and willingness to work overtime as needed
Who We Are Davis Wright Tremaine LLP is an AmLaw 100 law firm with 9 offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client’s and each lawyer’s work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.
What's in it For You? DWT offers competitive compensation in addition to ample benefits including but not limited to:
Choice of health and vision insurance plans
2 paid volunteer days for qualifying community service work
Dental plan
Fertility and adoption benefit
Paid sabbatical after 13 years of service
Tuition reimbursement
Commuter benefits
Retirement contribution
The annualized salary range for this position in Washington is $81,000 to $92,000 ($41.54 to $47.18 hourly). For California, the range in Los Angeles is $77,000 to $87,000 ($39.49 to $44.62 hourly) and in San Francisco is $91,000 to $103,000 ($46.67 to 52.82 hourly). Actual pay will be adjusted based on education, training, experience and other job‑related factors permitted by law. Full‑time employees may be eligible for bonus, health insurance with optional HSA, long‑term disability, dental insurance, vision care, telemedicine, life insurance, 401(k), vacation, sick leave, paid holidays and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long‑term care, pet insurance, and commuter and transit programs are also available.
We provide reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons.
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Languages
- English
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