Remote Customer Service RepresentativeMainstreetwashington • Iowa, Louisiana, United States
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Remote Customer Service Representative
Mainstreetwashington
- Iowa, Louisiana, United States
- Iowa, Louisiana, United States
About
Work From Home, Full Time (40 hours/week).
Flexible 8‑hour shift schedules during business hours: Monday – Sunday, 24/7.
Night differential: $1.50 per hour for hours 6 pm – 6 am EST.
Weekend day differential: $1.00 per hour (Sat & Sun, 6 am – 6 pm EST).
Incentive plan: up to $350 extra/month after training based on metrics.
Career growth opportunities.
Benefits: comprehensive options including health, dental, vision, life/disability, retirement plan, paid holidays, and paid time off.
Internet requirement: verified, secure, high‑speed connection (minimum 50 Mbps upload/download).
Work area must be a dedicated space with desk, chair, outlet and LAN connection.
Equipment: company will provide necessary computer equipment.
Responsibilities
Efficiently manage a high volume of inbound calls.
Listen actively to understand customer needs and offer clear, accurate information.
Access cardholder accounts to provide information on payments and benefits deposited by state or federal agencies.
Assist cardholders with inquiries about transactions and account statuses.
Process transactions quickly via web‑based applications and handle research requests.
Communicate warmly and empathetically while ensuring confidentiality and regulatory compliance.
Maintain in‑depth knowledge of company and client programs, policies, and technology.
Support team operations during peak times or absences.
Qualifications
At least 18 years old with a high school diploma or equivalent.
Minimum 6 months of customer service, call center or dispatch experience.
Successful background, credit and security check, and security fingerprinting.
Must meet camera requirements for meetings and training.
Open to learning and using new tools and technologies.
Strong written and verbal communication skills with a professional tone.
Calm under stress and able to navigate challenging conversations with empathy.
Experience navigating multiple screens and applications while guiding customers to optimal solutions.
Ability to multitask and thrive in a structured, high‑volume call center environment.
Preferred Qualifications
1+ years of prior call center experience.
Additional Information We’re happy to help. Visit our landing page to explore key details about the role, including shift schedules, call types, FAQs, and workspace/internet requirements (https://careers.conduent.com/us/en/about-call-center-representative-role-in-san-antonio-puerto-rico).
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits information. For this position, actual salaries may vary and may be above or below the stated rate based on location, experience, and performance. Employees may also be eligible for bonuses or incentives.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex, marital status, sexual orientation, disability, military/veteran status, citizenship, genetic information, or any other group protected by law.
For U.S. applicants: individuals with disabilities who need a reasonable accommodation may request it by completing the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) and emailing FTADAAA@conduent.com. See Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf).
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Languages
- English
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