Quality Assurance Representative
Staffing Remedy
- Maysville, Kentucky, United States
- Maysville, Kentucky, United States
About
QA Synergy is currently seeking to 10 agents for Quality Assurance Specialist.
As a quality assurance agent, you will make calls to various companies as a mystery shopper to assess the performance of the customer service department.
You provide feedback via a detailed form that we present to our clients to allow them to make any necessary improvements. Your opinion matters!
It’s that simple! We provide the client; you make the call!
You will set your own schedule, so you are able to work anytime that fits YOUR schedule.
Responsibilities
Successfully complete a test call
Call all companies provided via assigned lists
Evaluate the level of customer service provided by answering representatives
Document detailed information of overall experience
Complete review submission form prior to the required deadline
Ensure that form is free of errors and misinformation
Pay Rate ($2 per call for 7 calls or less) or ($20 per completed list with 8 calls or more)
Requirements
Must be able to adhere to a deadline
Ability to work with minimal supervision
Must be self‑directed and self‑motivated
Accuracy
Excellent written and verbal communication skills
Technical Requirements
Active phone line (landline, mobile, or both)
Mobile device capable of downloading applications
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Languages
- English
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