Consumer Tech Support Spec.
ReSound
- Shakopee, Minnesota, United States
- Shakopee, Minnesota, United States
About
Essential Functions
Provide exceptional phone and email customer service and technical support.
Document all customer interactions and technical issues in systems designated by the company.
Deliver an exceptional customer experience with empathy in each interaction.
Coordinate with internal departments to ensure quality and customer satisfaction.
Maintain current knowledge through continuing education regarding mobile systems and wireless accessories.
Complete all product related training as directed by management.
Test & evaluate new products prior to release.
Projects as assigned.
Competencies
Excellent communication skills – both verbal and written.
Customer focused with strong interpersonal/soft skills.
Demonstrated troubleshooting ability and creative thinking strategies.
Independent decision‑making: ability to resolve a problem with efficiency and creativity while on a call with a consumer.
Excellent organizational skills with attention to detail and timely follow‑through.
Efficiently task manage while assisting consumers on a call.
Proficiency with Microsoft Office applications. Able to learn new systems quickly.
Desired Qualifications Preferred Education
Some college or relevant combination of experience and education.
Experience (Required)
1 – 2 years proven customer service experience, ideally in telecom, high‑tech or consumer electronics industries.
Ability to effectively communicate technical information to a non‑technical audience.
Experience (Preferred)
Support of Apple and/or Android operating systems.
High level of technical knowledge.
Professional or personal experience troubleshooting mobile devices, apps, and Bluetooth technology.
Experience in effective de‑escalation and call management in diverse situations.
Ability to adapt and navigate through diverse customer personalities.
Was an Audiologist Assistant or worked in hearing aid manufacturing and/or industry experience *GN ReSound a plus.
Working knowledge of Salesforce.
Other
Follow all company and department policies and procedures.
Meet all performance and behavior expectations outlined in the company performance appraisal and / or communicated by management.
Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
Follow good safety practices in all activities.
Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities. Take personal initiative for technical and professional development.
Safeguard sensitive and confidential Company information.
Physical Demands Sitting most of the day.
Position Type And Expected Hours Of Work Monday – Friday standard business hours between 9:30 AM to 6:00 PM CST.
Working Environment Remote, home office (if applicable).
About Us GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhances the senses of hearing and sight. We help people with hearing loss overcome real‑life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
What We Offer
Generous Benefits including PTO and Paid Holidays.
401(k) with Company match.
Paid Parental Leave & Transition Back to Work Benefits.
Company HSA Contributions.
Discounted GN Group products.
We encourage you to apply Even if you don’t match all the above‑mentioned skills, we will gladly receive your application if you think you have transferable skills. We highly value a mindset, motivation, and energy that aligns with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are committed to an inclusive recruitment process GN welcomes applicants from all backgrounds and applicants will receive equal consideration for employment. We make life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible.
Pay Transparency Notice Depending on your work location, the target annual salary for this position can range from $22 – $24/hr. In addition, you may be eligible for a discretionary bonus. Compensation for roles at GN depends on a wide array of factors including but not limited to location, role, skill set, and level of experience. GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays. GN participates in E‑Verify.
Disability Accommodation If you have a disability and you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e‑mail bloomington‑humanresources@gnresound.com. Only emails received for this purpose will be returned.
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Languages
- English
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