Customer Service Specialist
TopLine Insurance
- Florida, New York, United States
- Florida, New York, United States
About
What You’ll Do This position is fully remote, offering you the flexibility to work from your home office while supporting our Florida‑based clientele. You will be the primary point of contact for inbound and outbound calls, serving as a trusted advisor for our policyholders.
Key Areas of Responsibility
Virtual Client Support: Manage a high volume of calls and emails regarding Homeowners, Flood, and Auto policies with professional clarity.
Quality Standards: Consistently deliver thorough, accurate, and error‑free work, ensuring every client interaction and policy update meets our agency’s rigorous standards.
Policy Education: Conduct thorough, accurate conversations to help clients understand their coverage limits and the nuances of the Florida insurance landscape.
Accountability: Maintain high productivity and responsiveness in a remote setting, ensuring all client files and agency management systems are updated in real‑time.
Team Collaboration: Stay engaged with the agency through digital communication tools, contributing to a culture of reliability and mutual support.
Professional Credentials Needed to be Successful in This Role
Licensing: Must hold an active Florida 20-44 (Personal Lines) or 220 (General Lines) Insurance license.
Experience: Minimum of 2 years of experience in a multi‑carrier independent agency in Florida.
Remote Readiness: You must have a dedicated, quiet home office space with high‑speed internet. You are tech‑savvy and comfortable using VOIP phone systems and cloud‑based agency management software.
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Languages
- English
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