Desktop Services Associate
Cetera Financial Group
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
About
Provide end to end workstation and application support in compliance driven environments Deliver professional, time sensitive support as part of a structured call queue Own ticket resolution, documentation, and escalation in the team queue Identify recurring issues and proactively resolve them to reduce risk and disruption What you will have:
4+ years of proven Help Desk or End User Support experience, with demonstrated awareness of working within regulated or compliance driven environments. Exceptional customer service and communication skills Intermediate to advanced administration of Windows operating systems, including troubleshooting, configuration, and user support. Intermediate support and administration of iOS and Android devices, including user configuration, security, and troubleshooting. Intermediate knowledge of networking and infrastructure, including LAN, WAN, wireless networks, and cloud based environments. Intermediate experience with security tools and workflows, including endpoint protection, phishing response, and triaging security related events. Proficiency with RMM, ticketing, and documentation platforms Intermediate knowledge of Microsoft 365, including the Admin Center, Entra ID, Intune, Exchange, Defender, SharePoint, and Teams. Advanced proficiency with Microsoft 365 desktop applications, including Outlook, Word, Excel, PowerPoint, OneDrive, and Teams. Working knowledge of modern AI productivity tools, such as Copilot, ChatGPT, Claude, or similar platforms, and an interest in using them effectively in daily workflows. Experience supporting SaaS based VoIP solutions, including user support and basic troubleshooting. Prior experience working within a Managed Service Provider (MSP) or multi client support environment. What it would be nice to have:
Intermediate to advanced administration of Mac Operating Systems PowerShell scripting experience. Compensation Range: The hourly range for this role is $30-35 per hour depending on experience, plus competitive performance-based bonus. Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. Compensation ranges may differ in differing locations due to cost of labor considerations. What we give you in return:
Not many teams can say that they support people’s dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there’s a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including: Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship. Easy access to mental health benefits to meet our team members and their families where they are. 20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities. 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan‑ahead for a strong financial future well beyond their working years. Paid parental leave to support all team members with birth, adoption, and foster. Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more. Employee Assistance Program (EAP), LifeLock, Pet Insurance and more. Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.
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Languages
- English
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