Systems Engineer II
DigitalOcean, LLC
- Boston, Massachusetts, United States
- Boston, Massachusetts, United States
About
What You’ll Be Doing:
Act as technical lead for the Sustaining Engineering team in the Infra::Machines::Design Organization
Support server hardware, cabling, and networking hardware throughout its operational lifecycle. Monitor the #machines channel and MACHINES JIRA project for issues and drive them to resolution
Participate in 24/7 on-call rotation with other members of the team
Act as Tier 2 escalation for Datacenter Operations (DCOPS) and Cloud Operations (CloudOps) regarding hardware and firmware components
Develop and maintain standards and practices for DigitalOcean hardware operations
Work closely with the Qualification team, Firmware team, Fleet Lifecycle Engineering team (FLE), Foresight team, and Infrastructure Services team to resolve issues in tooling, firmware packages, hardware components, and other operational concerns
Liase with DCOPS teams to develop, deliver, and support hardware-related runbooks
Liase with vendor support teams regarding hardware and firmware issues and drive issues to resolution. Identify gaps in tooling and operational processes and engage appropriate peer teams to close gaps
Help with development of tooling and associated runbooks to address gaps in operational capabilities around hardware and firmware operations. Coordinate with Ops teams on monitoring thresholds, failure modes and alerting
Assist in troubleshooting causes of failures and work to prevent them in the future. Raise the quality bar in the delivery of our cloud infrastructure by identifying industry best practices and working to adopt them
What We’ll Expect From You:
Technical Degree (BS Computer Science/Engineering) or equivalent practical experience
Hands-on experience operating a cloud infrastructure at mid-tier scale or better
An in-depth understanding of server hardware, firmware, and infrastructure
Strong knowledge in troubleshooting techniques, Python and BASH. Extra points for JTAG debugging / Firmware troubleshooting / Wire sniffing experience
Clear communication and collaboration across key stakeholders with an insatiable passion for constant improvement
Compensation
$107,000 - $134,000
*This is a remote role
JR: 2026-7601
Why You’ll Like Working for DigitalOcean
We innovate with purpose.
You’ll be part of a cutting-edge technology company with an upward trajectory, simplifying cloud and AI so builders can focus on creating software that changes the world.
We prioritize career development.
We are a high-performance organization that challenges you to think big. Resources are provided for growth, including conferences, training, and LinkedIn Learning.
We care about your well-being.
We offer a competitive benefits package, with details varying by location.
We reward our employees.
Competitive salary, potential bonuses, and equity compensation including an Employee Stock Purchase Program.
DigitalOcean is an equal-opportunity employer.
We do not discriminate on the basis of race, religion, color, ancestry, national origin, sex, sexual orientation, gender identity or expression, age, disability, or military service.
Application Limit:
You may apply to a maximum of 3 positions within any 180-day period. This policy promotes better role-candidate matching.
Apply for this job This listing contains the essential job information and does not include unrelated application form fields or boilerplate disclaimers.
Voluntary Self-Identification DigitalOcean welcomes voluntary self-identification for EEO purposes. Completion is optional and will be kept confidential.
DigitalOcean is an equal-opportunity employer. We do not discriminate on the basis of protected status.
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Languages
- English
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