Call Center Representative
Maximus
- El Paso, Texas, United States
- El Paso, Texas, United States
About
This position is fully remote but based in El Paso, TX, and is scheduled to start on June 17th with training beginning on June 22nd. Applicants must reside in the State of Texas and be within a 70‑mile radius of the designated worksite. These are full‑time Hybrid/Remote roles: you will begin onsite for your first day, then continue remotely from home.
Schedule Details
Call center is open from 8 AM – 6:30 PM CST, Monday – Friday
8‑hour shifts scheduled within hours of operation
Benefits
Work/life balance support – flexibility tailored to your needs
Competitive compensation – quarterly bonuses based on performance included
Comprehensive insurance coverage – medical, dental, vision, prescription, partially funded HSA, life insurance benefits, discounted auto, home, renter’s, and pet insurance
Future planning – 401(k) retirement savings plan with company matching
Paid time off package – PTO, holidays, sick leave, short‑ and long‑term disability coverage
Holistic wellness support – resources for physical, emotional, and financial wellness via the Employee Assistance Program
Recognition platform – acknowledgement and appreciation of outstanding employee contributions
Tuition reimbursement – support for ongoing education and development
Employee perks and discounts – additional benefits exclusively for employees
Maximus wellness program and resources – range of wellness programs tailored to your needs
Professional development opportunities – training programs, workshops, conferences
Essential Duties and Responsibilities
Answer incoming calls from consumers including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy, and procedures, and protocols including but not limited to the confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to the established guidelines.
Meet quality assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer or refer consumers to appropriate entities according to the established guidelines.
Escalate calls or issues to the appropriate designated staff for resolution as needed.
Facilitate translation services for non‑English speaking callers according to procedures.
Attend meetings and trainings as requested and maintain up‑to‑date knowledge of all programs and systems.
Minimum Requirements High school diploma or GED and 0‑6 months of relevant professional experience, or an equivalent combination of education and experience.
Job Requirements
Availability to work shifts between 8:00 AM and 6:30 PM CST (7 AM and 5:30 PM MST)
High school graduate or GED with 0‑1 year of experience
Internet access: Minimum of 20 Mbps download & 5 Mbps upload
Ability to type efficiently
Continuously demonstrate a high sense of urgency and perform under pressure
Excellent attendance (no time off during training)
Organization and work prioritization skills
Proficient in utilization of Teams
Basic computer aptitude in Windows and/or Mac
Ability to handle 100+ calls a day, handle multiple repetitive calls
Day 1 Requirements
Must be able to work onsite on Day 1 for equipment training
Must be able to complete classroom and on‑the‑job training with no time missed
Must be willing and able to work with webcam on during training and other meetings as instructed by management
Home Office Requirements
A quiet, professional work‑space free from distractions and background noise
A workspace large enough to hold 2 large monitors, laptop, keyboard, mouse, and docking station. Equipment is provided.
Reliable, high‑speed internet service, must be a traditional, wired high‑speed connection such as cable or fiber
Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible
Equal Opportunity Employment Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics.
Compensation Minimum Salary: $14
Maximum Salary: $14
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Languages
- English
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