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Remote Dispatch Representative
Qualfon
- Post Falls, Idaho, United States
- Post Falls, Idaho, United States
About
Monitor technician availability and job queues throughout the day.
Assign and track field jobs using dispatch platforms and outage tools.
Respond to Priority 1 and 2 alarms, escalations and fallout from missed appointments.
Communicating ETA’s and job updates to internal teams and customers.
Document job status and actions in Teams, email, and tracking systems. (skilled in Windows programs)
Collaborate across shifts to ensure smooth handoffs and continuity.
Requirements
High-speed Internet via wired Ethernet connection; no Wi-Fi, satellite, or hotspot.
Upload speed of 25 Mbps; download speed of 50 Mbps.
Internet provider must be highly stable with 1 % or less packet loss.
Must have an available cell phone or tablet with minimum system requirements of Android 8.0+ or iOS 14+ and must install the Microsoft Authenticator (MFA) application required by Qualfon IT.
Must live in the State of South Carolina.
Benefits
Medical, Dental & Vision Coverage with multiple plan options.
Telemedicine & Mental Health Support for convenient care.
Paid Time Off (PTO) that grows with your tenure.
401(k) with Company Match to help you plan for the future.
Employee Assistance Program (EAP) with free counseling and wellness resources.
Company-Paid Life & Disability Insurance for added peace of mind.
Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members.
Voluntary Benefits including accident, critical illness, hospital coverage, and more.
Additional Perks such as legal assistance, identity protection, and pet insurance.
EEO Statement QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Pay Range USD $14.50/hr.
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Languages
- English
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