Workforce Scheduler Remote US
GOAT Group
- New York, New York, United States
- New York, New York, United States
About
In this role, you will:
Be working a shift Pacific Time Zone: 9am - 5pm Monday-Friday
Manage all schedule requests and exceptions, optimize short term planned workforce
Generate and deliver domestic and global agent rosters by assigned due date
Follow Customer Service standards while maximizing labor efficiency
Provide recommendations to CS leadership on how to best approach operational challenges, providing data and ad‑hoc reports to various levels of management
Monitor and report shrinkage trends
Strategically plan and validate agent roster with focus on variety of forecast scenarios such as peak periods and events
Be flexible to manage other assignments as they arise
Monitor and analyze schedule adherence and productivity
Report on agent performance on a weekly and monthly basis
Serve as SME for WFM related topics
We are looking for:
Experience with WFM, preferably in a multi‑channel environment
Previous experience with WFM and scheduling software
Excellent interpersonal and communication skills
Ability to manage large volumes of information and tell stories with data
Strong analytical and problem solving skills
Highly organized with the ability to manage sometimes competing priorities
Ambitious, consistent, and comfortable with diversity and adversity
Hiring Range
Tier 1 (includes states such as California, New York (including New York City), Washington, Illinois and other higher‑cost markets): $23.31 – $29.13 USD
Tier 2 (includes mid‑cost markets across the U.S.): $21.00 – $26.25 USD
Tier 3 (all other U.S. locations): $19.85 – $24.81 USD
Overall range: $19.85 – $29.13 USD
For this position, benefits include 401K, paid time off, dental, medical, vision, disability, and life insurance options.
Equal Opportunity Employer GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.
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Languages
- English
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