Help Desk Representative
Second-61 LLC
- Florida, New York, United States
- Florida, New York, United States
About
Second-61 We are Vigilant Defenders. Our foundation is built upon patriotism, protecting what matters most. We honor each other, our community, our country, and our customers through exceptional services as their front-line defenders.
Position Description Help Desk Representative – Contingent Pipeline Opportunity – We’re building a talent pipeline for upcoming U.S. Government defense IT and analytics support roles. Opportunities are contingent upon task order awards and funding under existing contracts.
Location Remote
Responsibilities
Provide Tier 1 and Tier 2 technical support for cloud-based and on-premises systems
Troubleshoot hardware, software, and access issues for end users
Respond to and resolve tickets using systems such as Jira or ServiceNow
Support remote desktop troubleshooting and user assistance
Assist with device provisioning, setup, and configuration
Maintain accurate ticket documentation and resolution notes
Track IT assets and support inventory management processes
Escalate complex issues to higher level support teams as needed
Deliver strong customer service and clear communication to users
Requirements
Bachelor’s degree in Information Technology, Computer Science, or related field OR three years of equivalent experience in IT support
Experience resolving Tier 1 and Tier 2 support tickets
Experience using ticketing systems such as Jira or ServiceNow
Experience with remote desktop support and troubleshooting tools
Experience supporting Windows and macOS environments
Familiarity with cloud-based IT support tools
Strong customer service and communication skills
Desired Skills and Experience
Experience supporting enterprise environments
Experience with IT asset tracking and device lifecycle management
Experience providing end-user training or documentation
Experience working in a remote support environment
Certifications
Required: None
Preferred: CompTIA A+, ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate
Clearance Requirement
Candidate must be a U.S. citizen with the ability to pass a standard background check and drug screening.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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Languages
- English
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