Collections Associate
International Workplace Group plc
- Addison, Illinois, United States
- Addison, Illinois, United States
About
Collections Associate
role at
International Workplace Group plc
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Collections Associate
role at
International Workplace Group plc
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What You Will Do
Make calls and send emails to customers to get them to pay their outstanding debt.
Collect payments from customers.
Resolve disputes.
Negotiate payment plans and settlement agreements.
Explain IWG payment policies to customers.
Investigate cases for small claims against non-paying customers.
Engage and support external debt collection agencies.
Take responsibility to bring all cases in the portfolio to a conclusion.
Track case status and ensure all systems are updated.
Perform other duties and projects as assigned.
Qualifications
Excellent communication skills.
Determination and resilience.
Previous experience in a credit control or phone-based customer service job.
Good negotiation skills, able to think quickly and handle objections.
Resilient and able to stay calm when under pressure.
Excellent attention to detail, completes all tasks.
Ability to work proactively and use your own initiative.
Additional Details
Remote work available; hours required to work: MON–FRI 8:00am–5:00pm
We offer a competitive salary and commission based on success.
Spanish bilingual candidates are also being considered.
Seniority level: Entry level
Employment type: Full-time
Job function: Accounting/Auditing and Finance
Why International Workplace Group? Hybrid working is greener, more flexible and highly productive. We help re-define the way people work. We are committed to reducing our environmental impact and aiming to be a carbon neutral operation within 5 years. We invest in local communities and attract talent to the area.
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Languages
- English
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