Telecom Systems Support Engineer (Level 2/3)/ Plainview, NYAV Staffing Solutions • Plainview, New York, United States
Telecom Systems Support Engineer (Level 2/3)/ Plainview, NY
AV Staffing Solutions
- Plainview, New York, United States
- Plainview, New York, United States
About
Work Experience 4–7+ years of Linux administration experience in production environments
City Plainview
State/Province New York
Country United States
Number of Positions 1
Job Description Remote
6‑Month Contract‑to‑Hire
$32–$35 per hour
About the Company Our client is a well‑established and growing technology solutions company that builds and operates enterprise telecommunications infrastructure for some of the nation’s largest service providers. Known for operational excellence and a strong client‑first culture, they deliver mission‑critical platforms that power modern communications.
They are currently seeking a
Telecom Systems Support Engineer
for a 6‑month contract‑to‑hire opportunity. This role offers flexibility and may be worked onsite in Plainview, NY, or fully remote.
The Opportunity This is more than a ticket‑queue support role. As a
Level 2/3 Telecom Systems Support Engineer , you will serve as a key escalation point for live production systems powering real‑world communications infrastructure. You will troubleshoot complex incidents across operating system, network, application, and database layers — owning issues through full resolution. If you thrive in high‑stakes production environments and enjoy solving problems that truly impact customers, this role deserves a closer look.
What You’ll Do Production Support & Incident Resolution
Investigate and resolve escalated incidents on telecom platforms serving enterprise clients
Analyze logs and diagnose service failures
Troubleshoot across OS, network, application, and database layers
Restore stability in live production environments
Participate in an on‑call rotation
Platform & Systems Operations
Assist with stabilization and support of next‑generation systems
Perform system health monitoring
Proactively identify and resolve issues
Manage workflows and tickets through Jira
Administer and troubleshoot RHEL/CentOS environments
Support systems hosted in AWS (GCP acceptable)
Write and execute Bash or Python scripts for diagnostics and operational tasks
Maintain and support cloud‑hosted telecom workloads
What You Bring
4–7+ years of Linux administration experience in production environments
Strong troubleshooting skills across infrastructure layers
Experience supporting live production systems
Familiarity with AWS or GCP
Basic scripting skills (Bash or Python)
Solid networking fundamentals (TCP/IP, DNS)
Experience working with Jira (preferred)
While not required, we are especially interested in candidates with exposure to container technologies, including:
Docker and/or OpenShift
Experience creating or deploying containers
Supporting containerized workloads in production or non‑production environments
Familiarity with container registries (e.g., Docker Hub, Amazon ECR, or similar)
If you have worked with containers in any capacity — even supporting deployments or troubleshooting containerized services — we would love to hear about your experience.
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Languages
- English
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