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Coding Operations Manager
American Family Care
- Denver, Colorado, United States
- Denver, Colorado, United States
About
401(k) matching Competitive salary Health insurance Opportunity for advancement Training & development Company overview
American Family Care (AFC) Founded in 1982 with a single location, American Family Care (AFC) pioneered the concept of non-emergency room care, providing treatment for injuries and illnesses in a convenient, lower-cost setting. Headquartered in Birmingham, Alabama, AFC has grown into the nation’s leading provider of accessible healthcare, with more than 400 company-owned and franchised centers across the United States, caring for over 3.5 million patients annually. Position Summary
The Coding Operations Manager provides oversight of end-to-end coding workflows across American Family Care’s high-volume urgent care network. Key Responsibilities
Manage coding workflows to ensure accuracy, compliance, and alignment with urgent care-specific guidelines Lead clinical documentation improvement (CDI) initiatives to enhance completeness, specificity, and payer compliance Partner with providers, center leadership, and vendors to improve documentation and coding outcomes Ensure adherence to coding SLAs for timely charge capture, claim submission, and reduced billing lag Develop and deliver coding and documentation education for providers, clinical staff, and BPO partners Collaborate with offshore coding vendors to monitor performance, improve quality, and optimize cost efficiency Establish and track KPIs, including coding accuracy, productivity, denial rates, and turnaround times Lead audit programs and implement corrective actions to maintain regulatory and compliance standards Drive continuous improvement initiatives across the revenue cycle in a high-volume urgent care setting Education & Qualification Requirements
Bachelor’s degree in a related field Minimum 5 years of healthcare leadership experience in coding and/or CDI Experience in urgent care, ambulatory, or high-volume outpatient settings preferred RHIA, RHIT, or CPC certification preferred Strong knowledge of CPT, ICD-10-CM, and payer-specific guidelines Experience managing BPO/vendor relationships strongly preferred This is a remote position.
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Languages
- English
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