Client Services Team Lead
Rubicon
- Atlanta, Georgia, United States
- Atlanta, Georgia, United States
About
Full Time, Non-Exempt
Job Title:
Client Services Team Lead
Location:
Remote/Hybrid - USA
Reports to:
Key Account Manager
Department Name:
Account Management
Compensation:
Starting at $22/hour (Actual compensation is commensurate with job related knowledge, skills, experience, etc.)
Position Summary The Client Services Team Lead serves as a liaison between Client Services Associate, account manager and other various departments. This primarily involves assuring that all client services issues and requests for additional services are addressed promptly and thoroughly.
Essential Duties & Key Responsibilities
Foster and promote teamwork to support a positive working environment
Ensure all service issues and requests for additional services are received, documented appropriately, responded to, followed up on, and closed in the system in a timely and thorough manner
Resolve complex and escalated client issues in an efficient fashion in accordance with our standard operating procedures
Provide oversight as needed to ensure that team member inquiries or client requests are accurately and efficiently fulfilled
Ensure and measure effectiveness of issue documentation, resolution, and follow-up for each team member
Ensure and measure scheduling and completion of additional services with both hauler and store location for each team member
Ensure and measure the dispatching of extra services in the system
Track and analyze quality and productivity metrics; Generate and analyze reports to ensure that calls are being effectively managed and closed by team
Assign as needed and monitor completion of customer service-related projects to team members
Coach and mentor team members with a focus on continuously improving the quality of customer service.
Ability to travel and/or work onsite as needed.
Performs other duties as assigned or apparent.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Experience & Qualifications
High school diploma/GED required.
Bachelor’s degree in a related field preferred.
2+ years of experience in customer service roles.
Proficiency with Microsoft Office and Excel.
Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
Exceptional interpersonal skills, with the ability to interface effectively with stakeholders at all levels of the organization.
Strong customer service orientation with the ability to handle inquiries and requests efficiently and professionally.
Attention to detail and a commitment to accuracy in all aspects of account management.
A proactive, can-do attitude with a willingness to take ownership of tasks and drive them to completion.
Strong problem solving and critical thinking skills.
Ability to work effectively and independently with minimal supervision, while also being a team player who thrives in a collaborative environment.
Discretion and trustworthiness in handling sensitive information and supporting high-level strategic initiatives.
Travel and/or onsite work will be on an as needed basis.
Physical Demands and Working Environment
While performing the duties of this job in a home office setting, the employee is regularly required to work on a computer for extended periods of time.
Frequent use of a computer requires fine motor skills and hand-eye coordination.
Ability to sit for extended periods while working from home or a designated workspace.
Ability to perform tasks that require sustained attention and focus.
Occasional lifting of materials up to 25 pounds.
Travel to attend team meetings may be required.
To facilitate working from home, and as a requirement for this role, the employee must provide reliable internet connection with sufficient bandwidth to execute all job functions and technology setup conducive to remote work. The company laptop will be provided.
A quiet, distraction-free workspace is required for maintaining productivity.
Collaboration with team members may occur through virtual meetings and communication platforms.
About Rubicon Rubicon is a leading provider of technology-based waste and recycling solutions for waste generators, helping them to understand, manage, and reduce waste. We provide multi-location businesses with an all-in-one waste and recycling solution, offering deep insights into your waste streams to enable informed decision-making and actions across all your locations. We help customers achieve sustainability goals with tailored zero waste solutions, leveraging our longstanding relationships with more than 8,000 vendors and hauler partners.
Rubicon is an Equal Employment Opportunity Employer. We also maintain a Drug-Free Workplace.
Environment: Contribute, measurably, to Rubicon’s carbon reduction goal and circular economy efforts
Social: Support Rubicon’s efforts to cultivate/promote racial and gender equity
Governance: Advance Rubicon’s commitment to best-in-class governance practices
#J-18808-Ljbffr
Languages
- English
Notice for Users
This job comes from a TieTalent partner platform. Click "Apply Now" to submit your application directly on their site.