User Experience (UX) Analyst (Remote)GovCIO • Baton Rouge, Louisiana, United States
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User Experience (UX) Analyst (Remote)
GovCIO
- Baton Rouge, Louisiana, United States
- Baton Rouge, Louisiana, United States
About
This role is hands‑on and execution‑focused, supporting user‑centered validation activities across the product lifecycle, including usability sessions, UAT, and iterative design improvements informed by user feedback and operational context. This position is fully remote located within the United States.
Responsibilities
Support UX execution for an assigned product portfolio, partnering with PMs, UI Designers, SMEs, and stakeholders
Develop task‑based UAT scenarios and success criteria aligned to user workflows and release objectives
Support and facilitate UAT sessions, including preparation, observation, synthesis of findings, and recommendations
Conduct or support lightweight user touchpoints such as usability sessions, feedback reviews, and validation activities
Translate user insights and UX guidance into product‑specific flows, interactions, and recommendations
Partner with UI Designers to ensure designs align with user needs, workflows, and usability best practices
Support iterative improvements based on user feedback, UAT findings, HCD input, and stakeholder feedback
Support UX and usability improvements for telehealth and virtual care workflows, informed by operational context and end‑user feedback
Identify and elevate usability risks, insights, and opportunities to PMs and the UX Lead
Participate in accessibility and usability forums supporting continuous product improvement
Contribute to product recommendations that improve user adoption, workflow fit, and experience quality
Qualifications Required Skills and Experience
Bachelor’s degree and 5+ years of experience or commensurate experience
3–6 years of relevant UX, usability, product design, or related experience
Experience supporting usability evaluations, task‑based testing, or user‑centered product validation
Experience collaborating with product managers, designers, and developers
Understanding of user‑centered design principles and workflow‑based design thinking
Strong written, analytical, facilitation, and communication skills
Preferred Skills and Experience
Experience supporting healthcare, telehealth, or government digital products
Experience supporting UAT planning or facilitation
Experience with wireframes, prototypes, or interaction design artifacts
Familiarity with accessibility principles and inclusive design
Experience working within Agile product teams
Knowledge of clinical workflows and healthcare operational processes preferred
Experience supporting the Department of Veterans Affairs or familiarity with VA systems preferred
Experience with VA Telehealth operations, workflows, and tools (including virtual care platforms) strongly desired
Clearance Required Ability to obtain and maintain a Suitability/Public Trust clearance.
Posted Salary Range USD $100,000.00 - USD $110,000.00 /Yr.
Benefits
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
*Available to full‑time employees
Equal Opportunity Employer We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
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Languages
- English
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