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Part-Time Call Center Customer Experience Representative (not remote, onsite position)Cronin Ford Inc • Harrison, New York, United States
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Part-Time Call Center Customer Experience Representative (not remote, onsite position)

Cronin Ford Inc
  • US
    Harrison, New York, United States
  • US
    Harrison, New York, United States
Apply Now

About

Cronin Ford Kia is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks.
SUMMARY We are seeking a Part‑Time Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. This individual will receive incoming calls and determine the nature of the callers business, and direct the caller to their destination. As well placing outbound calls, scheduling and confirming service appointments via phone call or SMS.
Responsibilities
Answering dealership group phones
Directing customers to the correct department/location
Placing outbound calls
Works cooperatively with the remote teams
Updating customer records
Communicates with callers and visitors in a professional, friendly, and efficient manner
Scanning documents
Assists in scheduling and confirming service appointments via phone or SMS
Participates in customer satisfaction process
Qualifications
Excellent communication skills
Outgoing and positive demeanor
Punctual with the ability to handle schedule flexibility
Able to clear a pre-employment background check
Maintains a professional appearance
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  • Harrison, New York, United States

Languages

  • English
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