Customer Support AssistantStar International Group, Inc. • Italy, Texas, United States
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Customer Support Assistant
Star International Group, Inc.
- Italy, Texas, United States
- Italy, Texas, United States
About
Applicants should be highly motivated individuals seeking a career path featuring exceptional opportunities for personal and professional growth.
Responsibilities include:
Completing tasks allocated by Supervisor
Replying to emails
Updating Booking Information
Management of internal & external email communication (via calls, texts, and emails) with clients and collaborators
Learning to handle client inquiries in a precise and timely manner, ascertaining all requirements
Overseeing client itineraries and documents and ensuring prompt delivery
Troubleshooting issues efficiently and offer resolutions
Escalate unresolved issues to relevant superior
Provision of recommendations and brochures, leading to upsells
Assist the management team and Supervisor on ad-hoc requests
Mastering Travelive destinations, services, and itineraries
Staying current with the travel industry and destination trends, and relevant new developments
Maintaining good relationships with co-workers, taking direction from superiors, and working effectively as part of a team
Liaise with other departments effectively & efficiently
Qualified applicants should have:
Good communication skills and command of the English language both verbal and written
Ability to analyze trip details; BA degree preferred (or pursuance) or excellent score in High school
Computer and technical knowledge/fluency
Ability to multitask and sound problem-solving skills
2+ years prior experience in customer support preferred
Additional Skills:
Must be team oriented, extremely motivated, and able to work independently
Ability to operate in a fast-paced environment and work under pressure
Proactive approach to support
Strong organizational skills and the ability to set priorities and meet deadlines
* Male candidates must have fulfilled their military obligations.
Only applications submitted in English will be considered.
Travelive is an equal opportunity employer.
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Languages
- English
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