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Chat Service RepresentativeVersaTube Building Systems • Texas City, Texas, United States
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Chat Service Representative

VersaTube Building Systems
  • US
    Texas City, Texas, United States
  • US
    Texas City, Texas, United States
Apply Now

About

About the job Chat Service Representative We are looking for a Chat Service Representative to work within our Customer Care department, providing legendary support for our e-commerce and client service. The ideal candidate will have email, chat, and phone customer service experience and be technology savvy. Qualified candidates will be highly independent but also able to work in a collaborative team environment.
Responsibilities
Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
Crete relationships with new customers to better understand and achieve their needs
Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
Promotes interest in client products and services
Consistently achieves established standards of the position
Continually portray and project a positive and professional image.
Provide administrative support to the customer service team
May assist with overflow work and other duties as needed
This position is also a remote position in which you will be working
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  • Texas City, Texas, United States

Languages

  • English
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