Loss Mitigation Associate
Hyundai Capital
- Plano, Texas, United States
- Plano, Texas, United States
About
We Take Care of Our People
Role is 100% remote (after in-office new hire training)
Competitive pay $24.40 an hour plus up to $2,250 in monthly bonuses
Great benefits with very little out of pocket cost
Medical, dental, and vision plans with no-cost and low-cost options
Annual employer HSA contribution
401(k) matching and immediate vesting
Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
Associate / Sr. Associate: $350
Director: $800
Executive Director: $900
VP or Above: $1,000
100% employer‑paid life and disability insurance
No-cost health and wellbeing programs, including a gym benefit
Six weeks of paid parental leave
Paid Volunteer Time Off, plus a company donation to a charity of your choice
What to Expect The Associate, Loss Mitigation is primarily responsible for managing a queue of delinquent accounts 80+ days past due through charge off by investigating, monitoring and resolving accounts. The position will comply with internal policy and procedures on handling all accounts. All positions within the Operations Division are expected to collaborate cross‑divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need. Training will be onsite for the first six weeks. After the training, the role will be remote with one day per month onsite.
What You Will Do
Manage a queue of delinquent 80+ days past due accounts. Handle inbound and outbound calls as needed. Ensure all account activity is properly documented per department standards. Adhere to department standards for effective queue management.
Performance Coaching – Actively participate in coaching and development sessions/trainings to co‑create solutions that enhance individual performance and overall department/team performance.
Perform all other duties as assigned.
Qualifications
1‑2 years of collection or relevant experience (automotive preferred)
Previous experience in late‑stage collections is preferred
High school graduate or GED equivalent
Ability to independently manage time daily to ensure productivity and goals are met
Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
Skip‑tracing skills – Ability to utilize various skip‑tracing tools (where applicable)
Basic computer skills – Knowledge of Windows, including Word and Excel
Strong communication skills – Ability to clearly communicate thoughts and ideas to peers and customers
Strong listening skills – Ability to listen and understand direction
Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.
Primary Location United States - Texas - Plano
Work Locations Dallas, TX 6100 W. Plano Parkway, Suite 2000 Plano 75093
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Languages
- English
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