Field Service Engineer/On-Site Customer SupportMcGil Recruiting • Spokane, Washington, United States
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Field Service Engineer/On-Site Customer Support
McGil Recruiting
- Spokane, Washington, United States
- Spokane, Washington, United States
About
We are currently looking for a regionally (Eastern Region, US) located Field Service/Customer Support Engineer. Perform installation, startup, repair, and Preventative Maintenance of equipment. Work closely with customer and internal resources to resolve service related questions and issues. Manage incoming service calls and help coordinate appropriate actions. Maintain and manage the customer service activity data base. Travel to and/or operate from customer’s facility for routine maintenance, troubleshooting and repair of electrical, mechanical, and computer components on vacuum equipment.
Essential Responsibilities:
On-site support of customer
Internal first responder to customer calls
Interact with customers on a daily basis
Maintain and manage a service schedule
Travel to customer’s facility for Installations, Upgrades, Service Contract Preventative Maintenance & On Demand service
Participates in on-site system acceptance testing and training
Coordinate directly with customers for work/travel schedule
Answers inquiries (telephone, verbal, email, literature, etc.)
Assist in new system start up and training with us when needed
Additional Responsibilities:
Document service reports, inventory lists, maintenance schedule
Write Preventative Maintenance procedures and define spares lists
Document Best Known Methods & Best Practices
Other duties as defined by supervisor
Apply computer/software skills to resolve clients’ issues
Job Qualification:
Experience working with vacuum deposition and/or etch tools
Knowledge of Vacuum Technology, 5 years of experience desirable
Experience troubleshooting electronics and complex mechanical assemblies
Experience/knowledge of Thin Film Deposition
Evaluate customer Process methods and find efficient alternatives
Familiar with Microsoft Windows OS and Office Suite: Excel, Word, Access, PowerPoint, and AutoCad
Experience with PLC hardware/software: GE, Automation Direct, or IDEC a plus
Excellent communication skills, written and oral
Proactive, detail oriented, and highly organized
Ability to work in a fast paced environment
Experience in equipment electrical wiring practices
Domestic travel required (~75%) (primarily within the eastern US and NOT for extended periods of time) When not traveling, you will be based out of your home.
Must have or be able to get a valid US Passport
Candidate must be a US citizen
Knowledge/Training:
Ability to read electrical and mechanical drawings
Ability to write reports, business correspondence
Ability to effectively present information and respond to questions from groups of engineers, technicians, managers, clients and customers.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Ability to troubleshoot software, re-install OS, perform software upgrades and installation, troubleshoot hardware issues, set up peripherals, and help end-users understand our software
Ability to troubleshoot PLC software & hardware, perform upgrades
Train customers on operating our software
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Languages
- English
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