Remote Call Center Representative
Empire Connect Agency
- McAllen, Texas, United States
- McAllen, Texas, United States
About
Call Center Customer Service Representative (Remote | 1099 Independent Contractor) Empire Connect Agency is seeking professional, detail-oriented Remote Customer Service Representatives to help support customers of various clients! In this role, you will handle inbound and outbound customer service calls, assisting with account inquiries, product support, billing questions, and general customer needs. This is a 1099 independent contractor opportunity that offers flexibility, autonomy, and the ability to work from the comfort of your home.
Responsibilities Answer inbound and outbound calls from to support customers of various clients
Accurately enter information into our client database
Provide a high level of customer service with empathy, patience, and professionalism
Maintain a quiet and distraction-free work environment
Demonstrating consistent, high-level performance may lead to enhanced opportunities and expanded roles.
Requirements Minimum of 6 months remote call center experience or 1 year of in-office (brick-and-mortar) call center experience
Clear communication skills and strong soft skills, including active listening, patience, and professionalism
Provide excellent customer service, addressing questions and concerns
Must have a quiet home office environment
No criminal history (a background check is required)
Must be comfortable working as a 1099 independent contractor
Schedule Client service hours vary and may include mornings, evenings, weekends, and holidays, depending on the specific client program you select. Agents have the flexibility to select service intervals that align with their availability and the needs of the supported client.
Flexible scheduling—contractors may select shifts based on availability and business needs
Contractors must be dependable and committed to their selected hours
Tech Requirements
No Chromebooks or Apple computers
Must have Windows 11 OS
Minimum 16GB RAM (desktop or laptop)
Dual monitors (not needed at time of application)
Noise‑cancelling USB headset (not needed at time of application)
Hardwired internet connection
Starting pay of $12-$15/hour (with increase opportunities)
Opportunities for advancement based on performance and client offered incentives
Supportive team environment
If you're passionate about helping others and have the skills to deliver quality customer service from home, we welcome you to apply and become a valued contractor with Empire Connect Agency.
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Languages
- English
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