Customer Success Manager (Low Touch)
School Result
- Boston, Massachusetts, United States
- Boston, Massachusetts, United States
About
Customer Success Manager (Low Touch)
to manage a large portfolio of customers in a scalable way. This full-time, remote role offers
$145,000/year , equity, and comprehensive benefits including health insurance, 401(k) match, disability coverage, and visa sponsorship (Germany only).
The successful candidate will combine hands‑on customer work with building scalable processes and automations, ensuring customers adopt n8n successfully and grow year after year.
Job Title:
Customer Success Manager – Low Touch (East Coast)
Employer:
n8n
Pay:
$145,000/year + equity
Job Type:
Full-Time
Visa Sponsorship:
Available for Germany; US applicants must have existing right to work
Key Responsibilities Customer Success Management
Onboard new customers and set them up for long‑term success
Nurture expansion opportunities and manage renewals
Proactively solve technical and commercial challenges across portfolio
Manage customer communications and support escalations
Process & Automation Building
Design playbooks, workflows, and automations to engage customers at scale
Build systems to serve higher volumes efficiently
Share best practices and continuously improve CS team processes
Execute scalable initiatives (e.g., webinars, round tables)
Commercial Growth
Lead expansion and renewal conversations to drive upsell/cross‑sell
Progress order forms and collaborate with Sales teams
Run quarterly business reviews to uncover growth potential
Operational Excellence
Maintain accurate customer data and CRM records
Lead projects to improve CS processes
Collaborate cross‑functionally with Support, Sales, and Product
Candidate Requirements
Customer Success expertise managing SaaS accounts, onboarding, and QBRs
Curiosity and intelligence to quickly grasp customer needs and adapt approach
Technical ability to build workflows in n8n and engage technical audiences
Commercial acumen with experience in upsells and cross‑sells
Strong communication skills and structured speaking style
Process mindset with experience setting up CS tooling/playbooks
Preferred:
Experience managing large, low‑touch customer portfolios
Technical engagement experience with IT/engineering stakeholders
Startup/scale‑up experience in high‑growth environments
Familiarity with n8n or similar workflow automation platforms
Competitive salary ($145,000/year) + equity
Health, dental, and vision insurance
401(k) retirement plan with 4% employer match (US)
Company‑paid disability and life insurance (US)
Tuition reimbursement and annual learning budget (€1K or equivalent)
Unlimited AI budget for productivity tools
Regular hackathons and open‑source support ($100/month contribution)
Remote‑first culture with team off‑sites
Inclusive, ambitious, and transparent company culture (eNPS 94 in 2024)
About n8n Founded in 2019, n8n is redefining workflow orchestration for the AI era. With over
650,000 active developers ,
145k+ GitHub stars , and a
$2.5bn valuation , n8n is one of Europe’s most promising SaaS startups. Backed by Sequoia and other leading investors, n8n empowers technical teams to automate faster and smarter with 500+ integrations and a thriving open‑source community.
Application Process How to Apply:
Apply via n8n’s careers portal.
Highlight your Customer Success and SaaS portfolio management experience.
Shortlisted candidates will be contacted for interview.
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Languages
- English
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