This job offer is no longer available
Repair Coordinator
PJ Fitzpatrick
- New Castle, Pennsylvania, United States
- New Castle, Pennsylvania, United States
About
Reports to:
Director of Repairs & Post-Install Operations
Job Summary:
An administrative position within the Repair Division whose primary responsibilities are managing the actions and schedules of several Repair Experts and the accurate processing of jobs in Service Titan with a strong focus on customer communication, project management, and scheduling efficiency.
Essential Job Responsibilities
Manage the daily schedules of several Repair Experts
Update notes/tags/statuses on jobs/accounts and process jobs accurately
Create purchase orders and track materials for Repair Jobs
Identify job scheduling opportunities for gains in capacity usage
Communicate with customers via phone, email, and text to ensure satisfaction
Monitor email inboxes, voicemails, system tasks, and chat logs
Monitor and update Repair Expert timecards
De-escalate and resolve customer issues and determine when escalation is necessary
Assist the Director of Repairs in executing policy adherence among Repair Experts
Key Identifier #PJFITZ2025
Requirements Education:
High School Diploma or Equivalent
Experience:
At least one year as a dispatcher/coordinator or call-taker in the home remodeling trades
Work Schedule:
Full time, remotely, 7:30am - 4:00pm
Physical Requirements:
General office maneuvering
Performance Requirements
Strong computer skills (Office Suite and CRMs)
Excellent oral and written communication
Excellent organizational skills
Persuasiveness
Sense of urgency
Creative problem solving
Empathy
Excellent time management
Manages up well
Not conflict-averse
Geographical knowledge
Benefits
Health Insurance
Vision
Dental
401K with a company match
PTO
Paid Holidays
Floating Holiday
PTO on your Birthday
Seniority level Entry level
Employment type Full-time
Job function Other
Industries IT Services and IT Consulting
#J-18808-Ljbffr
Languages
- English
Notice for Users
This job was posted by one of our partners. You can view the original job source here.