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Collections Associate
Hyundai Capital
- Atlanta, Georgia, United States
- Atlanta, Georgia, United States
About
We Take Care of Our People
Role is 100% remote (after in-office new hire training)
Competitive pay - $22.40 per hour plus an annual bonus target of 6%
Great benefits with very little out of pocket cost!
Medical, dental, and vision plans with no-cost and low-cost options
Annual employer HSA contribution
401(k) matching and immediate vesting
Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
Associate / Sr. Associate: $350
Director: $800
Executive Director: $900
VP or Above: $1,000
100% employer-paid life and disability insurance
No-cost health and wellbeing programs, including a gym benefit
Six weeks of paid parental leave
Paid Volunteer Time Off, plus a company donation to a charity of your choice
What to Expect This role is primarily responsible for working a group of delinquent accounts via an automated dialer system, typically ranging from 1 to 79 days past due, either inbound or outbound. The primary job function is to negotiate payment arrangements while providing customer recommendations to keep the account current. All positions within the Operations Division are expected to collaborate cross‑divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.
What You Will Do
Work a group of delinquent accounts via our automated dialer system either through inbound or outbound with the primary goal of negotiating payment arrangements to bring the account current.
Document all actions taken on account within system of record.
Service accounts as needed; submit service requests, complaints and update addresses, telephone numbers and emails.
Actively participate in coaching and development sessions/trainings to co‑create solutions that enhance individual performance and overall department/team performance.
All other duties as assigned.
Qualifications Qualifications
What You Will Bring
2+ years collection or relevant experience
Education in lieu of experience
High school graduate
Basic computer skills – Knowledge of Windows including Word and Excel
Strong communication skills – Ability to clearly communicate thoughts and ideas to peers and customers
Strong listening skills – Ability to listen and understand direction
Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
Strong problem solving and soft skills – Ability to research and solve account issues while deescalating when necessary
Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
This notice only applies to our applicants who reside in the State of California.
Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values‑driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups.
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Languages
- English
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