Bilingual Scheduling Center Agent
Aspen Dental
- Concord, California, United States
- Concord, California, United States
About
Work with patients to schedule appointments, as the first point of contact for new patients taking the time to call and learn about Aspen Dental services, Answer inbound calls in a high-volume environment while compassionately handling questions/concerns Listen empathetically and think critically to understand patient needs, use trained sales and customer service techniques to set appointments. Focus on appointment acceptance and customer care to reach individual and call center goals. Additional duties as assigned by the Call Center Leadership team Job Requirements:
High School Diploma or equivalent required Must be professionally proficient in both English and Spanish 1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred Desire to succeed in a fast-paced, goal and consumer driven environment Communication skills, with the ability to speak clearly and professionally Tech-savvy - Ability to navigate provided technology efficiently Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload Must have a quiet, HIPAA compliant, private workspace Some evening and weekend scheduling availability required Compensation and Benefits:
Pay rate: $17.00 /per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days. Various full and part-time shifts available Comprehensive Health, Dental and Vision insurance offerings Paid time off 401K – with generous company match
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Languages
- English
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