Software Support Engineer

GE Vernova

Wind Lake, Wisconsin, United States

Wind Lake, Wisconsin, United States

About

Job Description Summary GE Vernova have an exciting opportunity for a Software Support Engineer to work at our client office in Oslo, Norway. The successful candidate will provide expertise in sustained customer success and growth in the post‑sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. You will be responsible for departmental operations planning/execution or be focused on execution of professional activities within a technical discipline. You will function with some autonomy but be guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc).
Main Responsibilities
Research and troubleshoot issues involving all aspects of the GE Digital solutions, including configuration, user interface, network and communication connectivity and performance, Cloud and on‑premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.
Develop conceptual knowledge of professional discipline which may include support roles with specialised expertise or technical knowledge in broad area.
Apply general knowledge of business developed through education or past experience. Understand how work of own team contributes to the area.
Resolve issues using established procedures. Consult supervisor or more senior team members for issues outside defined instructions/parameters.
Collaborate with others to solve issues. For customer facing roles, develop strong customer relationships and serve as interface between customer and GE. Exchange technical information, ask questions and check for understanding.
Participate in on‑call rotations, usually a week per month.
On site work in Nydalen, Oslo.
Qualifications & Experience
This role requires experience in the Services & Digital Customer Support Engineering. Knowledge level is comparable to a Bachelor’s degree from an accredited university or equivalent.
Experience of EMS.
Strong oral and written communication skills.
Ability to document, plan, market, and execute programs.
Desirable Experience
Experience with e‑terra.
Knowledge of Docker, Jenkins, GitHub or Kubernetes.
Oracle.
GE Digital is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Information Relocation Assistance Provided: No. This is a remote position.
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Wind Lake, Wisconsin, United States

Languages

English

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