Senior Cloud Support Engineer (Tier 3)SW5 Consulting • Phoenix, Arizona, United States
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Senior Cloud Support Engineer (Tier 3)
SW5 Consulting
- Phoenix, Arizona, United States
- Phoenix, Arizona, United States
About
As a Senior Cloud Support Engineer you will be an excellent communicator who is confident and empathetic with a varied technical support background. Whether your experience lies in the enterprise or post‑production environments, you will be ready to learn, understand and advise in a role that will see you face exciting challenges on a day‑to‑day basis.
You will provide creative application support for Adobe and Avid solutions, workflow advice, engineering support and technical deployment to a range of distinguished clients in all areas of their workflow including ingest, edit, export and delivery; working to offer proactive support to the environments and users.
Experience Required:
At least 3-4 years Industry‑related experience in a Senior Support role
Experience with Azure/365, Microsoft desktop/server operating systems
Practical experience navigating cloud services admin panels (Azure portal)
Professional certification in Microsoft Azure AZ-900 or AZ-104 is beneficial
Knowledge of management, control, and monitoring of server infrastructure
Knowledge of coding languages for scripting (e.g., Python, Perl) is beneficial
A solid understanding of network technologies
Experience with virtualisation; Hyper‑V, VMWare or Citrix
Understand security risks, along with their identification and remediation
Identify Shift Left, Quality and Automation initiatives
Highly motivated to provide excellent customer service to end users and colleagues.
Strong verbal and written communication skills.
Not only is this a fantastic Senior Support Engineer role it is also a fantastic team to be part of and gives the opportunity to mould this role going forward.
This position is fully remote but we need someone in the MST time zone. It will pay up to $100k +benefits.
At SW5 we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
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Languages
- English
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