Guest Experience Lead (GEL)

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The guest experience leader interacts with the guest at every stage of the customer journey by:

• Checking in with guests to inquire about the food and restaurant experience, ensuring that they have everything they need
• Expertly handle guest concerns and know when it is appropriate to bring an issue to management
• Assisting guests with the self-order kiosks and troubleshooting common issues
• Partnering with other restaurant employees to ensure that the restaurant is clean, well maintained, and ready to meet guests' needs at all times
• Paying special attention to assist families with children and guests with special needs (e.g., getting down on one knee when talking to a child, carrying trays, helping to find seating)
• Sharing the latest restaurant promotions and special offers with guests, including deals on the mobile order & pay app
• Identifying potential areas of improvement and sharing these opportunities with management

Enhanced safety measures

Flexible scheduling

Health insurance

401K

Sick pay

Free meals during work

30% off family meals every day

Free uniforms

World class training

Employee rewards

Archways to opportunity

Tuition reimbursement up to $3,000 per year

Finish your high school diploma

Master English language skills

Earn your college degree

Free career advising