Service Consultant

Greet customers and offer excellent customer service from intake to release of their vehicles

Perform initial vehicle walk around with customer present to note any visible body damages, non working lights, and tire tread life

Translate customer-reported problems to actionable work orders for technicians to complete

Order necessary parts from suppliers and double-check that they are delivered to technicians

Ensure that automotive work provided to customers meets company quality standards

Invoice and collect payment from customers for services rendered

Handle and resolve customer complaints regarding services

Maintain customer records and enter data into computer databases

Strong communication skills and the ability to translate customer needs to workable technician orders

Basic knowledge of computer programs including word processing and database tools

Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly

Exceptional customer service skills based on experience

Continuing education and knowledge acquisition on the function and repair of newer vehicles

Basic mathematics skills to prepare estimates and process bill and customer payments

Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge