Maintenance Technician

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Founded in 1988, and headquartered in Toronto, Tricon Residential is one of North America’s preeminent rental housing providers. Tricon focuses on purpose-built rental apartments with a commitment to design, amenities, service, and community. To learn more, please visit Tricon Residential Toronto.

The Maintenance Technician is a professional with a practical mind and attention to detail. The Maintenance Technician is responsible for ensuring maintenance repairs are completed in a timely manner to ensure resident satisfaction and safety in alignment with procedures and service level agreements.

• Customer Service
• Act with integrity and demonstrate support for our core values.
• Maintain an overall focus on enhancing the resident experience.
• Provide timely written and verbal communication to residents on work order status.
• Demonstrate and maintain professional relationships with internal team members, direct reports, leadership, and vendors.
• Provide exceptional customer service when interacting with residents and vendors.
• Courteous and prompt communication with team members and management.

• Maintenance
• Respond promptly and professionally to meet the 24-hour repair response standard.
• Perform general and specialized maintenance requests including minor plumbing, electrical, HVAC, carpentry, and renovation repairs.
• Perform daily mechanical, electrical, plumbing, and HVAC system inspections and maintain logs and escalated deficiencies.
• Assist with maintaining the monthly compliance checklist to ensure RentSafe standards are aligned.
• Assist with building common area daily walks and proactively address deficiencies to ensure safety and condition of amenity spaces.
• Provide on-call support for after-hours site emergencies on a rotating schedule.
• Assist with escalating small projects to external vendors and oversee progress and completion to meet quality and timelines.
• Ensure proper workflow for all maintenance work orders and compliance with Joint Health and Safety Committee (JHSC) protocols.
• Assist with maintaining supplies and equipment inventory.
• Utilize technology to drive productivity and continuous improvement for maintenance service delivery.
• Complete maintenance logs and ensure accuracy and compliance to company policy.
• Other duties as required.

• Health & Safety
• Ensure all vendors and contractors comply with health and safety legislation and policy, and address infractions or hazardous conditions.
• Follow PPE and health and safety regulations and procedures in compliance with applicable laws.
• Ensure compliance with relevant legislation including the Residential Tenancies Act, Employment Standards Act, Fire Code, and Ontario’s Occupational Health and Safety Act.

• Administration and Reporting
• Document and report all maintenance work order records electronically via Resident APP in a timely manner.
• Detail work completion or if outside contractor work is required to complete the maintenance work order.
• Assist with submitting maintenance-related purchase orders for parts, supplies, and services.
• Assist with open invoice reports for maintenance-related items and services.

• Skilled in repair and maintenance of building systems, including minor plumbing, electrical, mechanical, HVAC, and renovation repairs.
• Self-starter with initiative, agility, flexibility, and professionalism.
• Exceptional written and verbal communication and interpersonal skills.
• Intermediate knowledge of MS Office.
• Ability to work with a diverse group of people while being culturally aware.
• Ability to work flexible hours, including on call.

• High school diploma.
• Skilled in repair and maintenance of building systems as described above.

• College diploma or trades certification in a relevant field.
• Basic knowledge of Yardi.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Frequently required to sit, talk, and hear.
• Regularly stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch.
• Regularly climb and descend stairs and ladders.
• Regularly lift, carry, and move up to 50 pounds.
• Vision requirements include close and distance vision and depth perception.

If driving a company-provided vehicle: be prepared to drive safely with attention to vision and hearing.

We are committed to fostering an inclusive and accessible recruitment process. If you require accommodations at any stage of the hiring process, please let us know, and we will work with you to meet your needs.

Tricon Residential Inc. is an owner, operator and developer of a portfolio of approximately 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

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