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Insurance Support Specialist
remoterocketship
- Remote, Oregon, United States
- Remote, Oregon, United States
About
Respond to customer insurance billing support inquiries via email, phone, and video calls Troubleshoot insurance related issues including claim submissions, rejections, payment postings, and clearinghouse integrations Train clients on the best practice insurance workflows in the OptiMantra platform in 1-on-1 sessions and group meetings Collaborate with the product and engineering teams to triage billing issues and identify bugs or improvements Create and maintain billing-focused knowledge base content and training documentation Requirements:
Prior experience in medical insurance billing, revenue cycle management, or insurance claims processing required Strong understanding of CPT codes, ICD-10, claim life cycles, and EDI workflows; familiarity with psychiatry and/or primary care billing codes is a plus Familiarity with clearinghouses, ERA/EOB processing, and insurance follow-up processes; familiarity with Office Ally and ChangeHealthcare a plus Exceptional communication skills and the ability to explain complex billing concepts clearly Customer first mindset with strong problem-solving and analytical skills Experience with EMR/practice management software platforms (especially OptiMantra is a plus) Comfortable using online tools and software systems, including Google Suite Benefits:
Competitive compensation based on experience Paid Time Off and company holidays Comprehensive health, dental and vision benefits Short-term and long-term disability Insurance 401k plan with matching company contribution Real ownership and impact in a fast-growing health tech company
Languages
- English
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